Avaya 7.8 Info XXX Job Queue backlog reduced to, Acceptable level. Currently YYYms, Into database

Page 70

Level

AlarmText

Remarks

What to Do

 

 

 

 

Info

XXX Job Queue backlog reduced to

Performance acceptable

 

acceptable level. Currently YYYms.

again.

 

Info

System shut down.

System shut down for some

If you stopped it, no action

 

 

reason.

required. Otherwise find out

 

 

 

why. This message is displayed

 

 

 

after a controlled shutdown.

Info

Wrote to archive disk correctly.

Previously reported archive

No action required.

 

 

problem now cleared.

 

Info

Correct archive disk now inserted.

Now able to write to disk in

No action required.

 

 

drive.

 

Info

Mail sent successfully.

Previously reported problem

No action required.

 

 

sending email resolved.

 

Minor

Cannot insert details of recording XXX

Check available disk space on

 

into database.

 

the partition on which

 

 

 

ContactStore is installed.

 

 

 

Verify that the PostgreSQL

 

 

 

service is running.

Minor

Failed to delete file XXX. Reason: YYY.

Check the Voicemail Pro's Voice

 

 

 

Recording Library path; as long

 

 

 

as the call is playable from

 

 

 

ContactStore, you can delete

 

 

 

the file manually.

Minor

Failed to copy file XXX. I/O Error: YYY.

Take copy of XXX manually.

Minor

Failed to create/write target files for

Take copy of XXX manually.

 

recording YYY.

 

 

Minor

Failed to write XML file XXX. Reason:

Check disk space on the

 

YYY.

 

partition on which your calls are

 

 

 

being stored.

Minor

Error processing file XXX. Reason YYY.

Depends on reason shown.

Warning

XXX Job Queue individual slow job - took

One-off occurrence not

Note time of day and report if

 

YYYms.

important.

persistent.

Warning

XXX Job Queue backlogged. Delay

One-off occurrence not

Note time of day and report if

 

currently YYYms but may go higher.

important.

persistent.

Warning

System restarting.

System restarted for some

If you restarted it, no action is

 

 

reason.

required. Otherwise find out

 

 

 

why. Power failure?

Major

Error displaying alarm tag.

ContactStore bug.

Report problem.

Major

Bad or wrong type of archive disk

Insert blank DVD+RW

 

inserted.

 

 

Major

Unable to write to archive file XXX.

Insert a new blank DVD+RW.

 

Reason: YYY. Check Troubleshooting

 

 

 

Guide.

 

 

Major

No disk available for calls archive.

Insert blank DVD+RW.

Major

Previously closed archive disk inserted.

Insert blank DVD+RW.

Major

Error displaying ContactStore state tag.

ContactStore bug.

Report problem.

Major

Error purging database. Reason: XXX.

Check PostgreSQL service

Depends on reason shown.

 

 

running.

 

Major

Error sending email.

Check all email settings. Send

 

 

 

test email to verify this

 

 

 

account.

Major

Authentication failed attempting to send

Check account name and

 

email.

 

password for email account.

 

 

 

 

IP Office ContactStore 7.8

Page 70

IP Office

15-601038 Issue 4b (06 July 2009)

Image 70
Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Audio compression RecordingsRecording files ∙ One .wav fileArchiving ∙ Configuration detailsInternal Database ∙ Recording detailsTime Zone and Daylight Savings Time DST Support LicensingSupported Languages ∙ ImportantChapter Installation Sound Card InstallationDisk Partitions Local DVD+RW driveTotal requirements Calculating Disk Size Required for RecordingsType of Operation ExamplesBasic Configuration Installing ContactStoreInstall the ContactStore Software Pre-RequisitesTesting the recording operation Testing the Recording OperationConfiguring your Browser Monitoring the systemTo add ContactStore to a Local intranet Zone Adding ContactStore to a ZoneTo add ContactStore to Trusted sites Click AdvancedUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Send alarm/event emails to ∙ Alarm Notification∙ Smtp Password ∙ Retain call details for monthsSystem Overview Audit Trail To clear an individual alarm or event Viewing Alarms and EventsTo view the Alarms and Events To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Call Recording Warning Advice of Call Recording MessageTo switch the recording warning on or off Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingRecording Location Using Short CodesTo configure a users recording options Select the Voice Recording tabHunt Group Automatic Recording OptionsIncoming Call Route UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Telephony Actions icon and select Transfer Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Incl Searching for CallsTo search for calls StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Details Exporting Multiple Calls∙ Audio ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareChanging Disks Archival ProceduresLoading a disk Labeling a DiskAlarms XXX Job Queue backlogged. Delay Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY Major Error displaying alarm tagInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Problems downloading ActiveX control Search and Replay ProblemsCannot access the application Problems displaying ActiveX controlNo Audio graph Calls missing from the databaseCalls listed but cannot play them Audio graph stops in mid callPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Backing up the Keystore file Installing a Signed SSL CertificateSelecting a Certificate Authority CA Creating the new CertificateTo acquire these certificates Generating a Certificate Signing RequestImporting the CAs certificates To import all your certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44