Level | AlarmText | Remarks | What to Do | |
|
|
|
| |
Info | XXX Job Queue backlog reduced to | Performance acceptable | – | |
| acceptable level. Currently YYYms. | again. |
| |
Info | System shut down. | System shut down for some | If you stopped it, no action | |
|
| reason. | required. Otherwise find out | |
|
|
| why. This message is displayed | |
|
|
| after a controlled shutdown. | |
Info | Wrote to archive disk correctly. | Previously reported archive | No action required. | |
|
| problem now cleared. |
| |
Info | Correct archive disk now inserted. | Now able to write to disk in | No action required. | |
|
| drive. |
| |
Info | Mail sent successfully. | Previously reported problem | No action required. | |
|
| sending email resolved. |
| |
Minor | Cannot insert details of recording XXX | – | Check available disk space on | |
| into database. |
| the partition on which | |
|
|
| ContactStore is installed. | |
|
|
| Verify that the PostgreSQL | |
|
|
| service is running. | |
Minor | Failed to delete file XXX. Reason: YYY. | – | Check the Voicemail Pro's Voice | |
|
|
| Recording Library path; as long | |
|
|
| as the call is playable from | |
|
|
| ContactStore, you can delete | |
|
|
| the file manually. | |
Minor | Failed to copy file XXX. I/O Error: YYY. | – | Take copy of XXX manually. | |
Minor | Failed to create/write target files for | – | Take copy of XXX manually. | |
| recording YYY. |
|
| |
Minor | Failed to write XML file XXX. Reason: | – | Check disk space on the | |
| YYY. |
| partition on which your calls are | |
|
|
| being stored. | |
Minor | Error processing file XXX. Reason YYY. | – | Depends on reason shown. | |
Warning | XXX Job Queue individual slow job - took | Note time of day and report if | ||
| YYYms. | important. | persistent. | |
Warning | XXX Job Queue backlogged. Delay | Note time of day and report if | ||
| currently YYYms but may go higher. | important. | persistent. | |
Warning | System restarting. | System restarted for some | If you restarted it, no action is | |
|
| reason. | required. Otherwise find out | |
|
|
| why. Power failure? | |
Major | Error displaying alarm tag. | ContactStore bug. | Report problem. | |
Major | Bad or wrong type of archive disk | – | Insert blank DVD+RW | |
| inserted. |
|
| |
Major | Unable to write to archive file XXX. | – | Insert a new blank DVD+RW. | |
| Reason: YYY. Check Troubleshooting |
|
| |
| Guide. |
|
| |
Major | No disk available for calls archive. | – | Insert blank DVD+RW. | |
Major | Previously closed archive disk inserted. | – | Insert blank DVD+RW. | |
Major | Error displaying ContactStore state tag. | ContactStore bug. | Report problem. | |
Major | Error purging database. Reason: XXX. | Check PostgreSQL service | Depends on reason shown. | |
|
| running. |
| |
Major | Error sending email. | – | Check all email settings. Send | |
|
|
| test email to verify this | |
|
|
| account. | |
Major | Authentication failed attempting to send | – | Check account name and | |
| email. |
| password for email account. | |
|
|
|
|
IP Office ContactStore 7.8 | Page 70 |
IP Office |