Avaya 7.8 manual Upgrading from ContactStore, If upgrading an existing Contact 7.2 Server

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Installation: Testing the Recording Operation

2.4 Upgrading from ContactStore 7.2

The previous supported version of ContactStore for IP Office is version 7.2.09. That version uses an MSDE database for the storage of the call data whereas version 7.8 uses a PostgresSQL database.

It is not possible to restore backups of 7.2.09 systems to a newly installed 7.8 system due to the different database formats. However, the installer for version 7.8 supports the direct upgrading of an existing version 7.2.09 system, creating a PostgreSQL copy of the MSDE database during the installation process.

Therefore the recommended upgrade process is to first upgrade to 7.2.09 if not already on that release, backup the system, then upgrade to 7.8.

If upgrading an existing Contact 7.2 Server

1.Backup the partitions containing the MSDE database and the partition being used for call storage. This is purely precaution should it become necessary to revert to version 7.2.

2.Upgrade the system to version 7.2.09 is not already done.

3.Install ContactStore 7.8

16, allowing it to upgrade the MSDE database to a PostgreSQL database.

4.Set the Call storage path (System Settings Server) to match the current location of the call store.

5.Test that you can search for, find and play existing calls.

If intending to install ContactStore 7.2 on a new server PC

1.Install ContactStore 7.2 on a new server. (It will install on Vista but if you have User Account Control on, right-click on setup.exe and select "Run as Administrator". You will not be able to replay calls from the Vista machine until you have upgraded to 7.8. This is normal).

2.Back up the old MSDE database and restore it to the new server.

3.Backup the call recordings and restore them to the new server.

4.Check you can replay old recordings on the new ContactStore 7.2 system.

5.Upgrade the new server to ContactStore 7.8.

IP Office ContactStore 7.8	Page 19
IP Office	15-601038 Issue 4b (06 July 2009)

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Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components ∙ One .wav file RecordingsRecording files Audio compression∙ Recording details ∙ Configuration detailsInternal Database Archiving∙ Important LicensingSupported Languages Time Zone and Daylight Savings Time DST SupportChapter Installation Local DVD+RW drive InstallationDisk Partitions Sound CardExamples Calculating Disk Size Required for RecordingsType of Operation Total requirementsPre-Requisites Installing ContactStoreInstall the ContactStore Software Basic ConfigurationMonitoring the system Testing the Recording OperationConfiguring your Browser Testing the recording operationClick Advanced Adding ContactStore to a ZoneTo add ContactStore to Trusted sites To add ContactStore to a Local intranet ZoneUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Retain call details for months ∙ Alarm Notification∙ Smtp Password ∙ Send alarm/event emails toSystem Overview Audit Trail To change the set of events shown Viewing Alarms and EventsTo view the Alarms and Events To clear an individual alarm or eventAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an AccountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Click Save & Make Live To hide the auto record indication Advice of Call Recording MessageTo switch the recording warning on or off Call Recording WarningManual Call Recording Changing the Recording TimeSelect the Voice Recording tab Using Short CodesTo configure a users recording options Recording LocationUser Automatic Recording OptionsIncoming Call Route Hunt GroupTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Mailbox Actions icon and select Leave Mail Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Telephony Actions icon and select TransferField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Starts Searching for CallsTo search for calls InclViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Both Exporting Multiple Calls∙ Audio ∙ DetailsChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLabeling a Disk Archival ProceduresLoading a disk Changing DisksAlarms Major Error displaying alarm tag Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY XXX Job Queue backlogged. DelayInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Problems displaying ActiveX control Search and Replay ProblemsCannot access the application Problems downloading ActiveX controlAudio graph stops in mid call Calls missing from the databaseCalls listed but cannot play them No Audio graphPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Creating the new Certificate Installing a Signed SSL CertificateSelecting a Certificate Authority CA Backing up the Keystore fileTo import all your certificates Generating a Certificate Signing RequestImporting the CAs certificates To acquire these certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44