Avaya 7.8 manual Testing Recording Operation Troubleshooting Resources

Page 84

T

Testing

Recording Operation 17

Troubleshooting 74

Resources 71

U

Upgrading
ContactStore 20
User Account
Delete	37
Edit	36

V

Verifying
Initial Settings		24
Viewing
Results	60
Voice Recording
Select	42, 44
Voice Recording Library 42, 44
Voicemail Pro Client 41
Start	42
Voicemail Pro Problems
ContactStore		73

Voicemail Pro Server 41

VRL 42, 44

VRL application 42, 44

VRL Record Length 42

W

Weekly Procedures 54

Z

Zone 18

IP Office ContactStore 7.8	Page 84
IP Office	15-601038 Issue 4b (06 July 2009)

Image 84

Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file∙ Configuration details Internal DatabaseArchiving ∙ Recording detailsLicensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Installation Disk PartitionsSound Card Local DVD+RW driveCalculating Disk Size Required for Recordings Type of OperationTotal requirements ExamplesInstalling ContactStore Install the ContactStore SoftwareBasic Configuration Pre-RequisitesTesting the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the systemAdding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click AdvancedIf intending to install ContactStore 7.2 on a new server PC Upgrading from ContactStoreIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsWindows Domain Authentication Session Inactivity TimeoutUse of SSL Creating a New Account Changing Your Password To change the password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountDeleting an Account To delete accountsClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration IP Office/Voicemail Pro Configuration ∙ Conference Capacity∙ Voice Recording Library VRL Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingUsing Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tabAutomatic Recording Options Incoming Call RouteHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseLimitations of Full and Incremental Backup Procedures Backing Up The Voice RecordingsMoving to a New PC Chapter Search and Replay Accessing Search and Replay Enter your Username and PasswordSearch and Replay Searching for Calls To search for callsIncl StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set Playing a Call ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards∙ Save as .wav file ∙ Email as .wav file Exporting Multiple Calls ∙ Audio∙ Details ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareArchival Procedures Loading a diskChanging Disks Labeling a DiskAlarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagTrouble Shooting Installation ProblemsTrouble Shooting Tools System Administration Page Problems Email Alarm Problems ContactStore to VoiceMail Pro ProblemsTo check for invalid entries Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX controlCalls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid callPartial recording problems Installing Unlimited Strength Encryption Advanced SecurityChanging the Tomcat Port Numbers Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new CertificateGenerating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificatesConfiguring Viewer and Archive to use Https Configure Viewer to use https and a secure portImporting the public certificates into Viewer and Archive Configure Archive to use https Configure Viewer to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44