Avaya 7.8 manual Index

Page 83

Index

Index

A

Accessing
Search	58
Account Code 44
Adding
ContactStore		18
Advice
Call Recording		41
Call Recording Message 41
enable	41
Alarm 69
Analogue	41
Appendix 71

Automatic 44

Automatic Recording Options

Setting 44

B

Backingup 55

C

Call 41, 42
50	44
Playing			63
Searching			59
Call Details Database
Restoring			55
Call Flow
Creating			49
Call Recording
Advice		41
Call Recording Message
Advice		41
Call Recording Warning				41
Chapter	12, 16, 17
Check Hide 41
Completing
System Setup 17
ConstactStore Components					9
ContactStore
Adding		18
Installing			16
Starting			22
Upgrading			20
Voicemail Pro Problems					73
ContactStore Overview				7
ContactStore Version 66
Create
Call Flow			49
New User Account				34

D

Daily Procedures	53
Database 11
Delete
User Account	37

E

Edit
Properties File	29
User Account	36

Email Alarm Problems 73

H

Hardware Requirements 14 HuntGroup 44

I

Incoming Call Route 44

Initial Settings

Verifying 24

Installing

ContactStore 16

M

Manual Recording Mailbox 42

Manual Recording Options

Setting 42

Max 42

Monthly Procedures 54

N

New User Account

Create 34

O

Overview 28

P

Password 35

Play Advice 41

Play Advice on Call Recording 41 Playing

Call 63

Properties File

Editing 29

R

REC 41

Record Inbound 44

Record Outbound 44 Recording Library 42, 44 Recording Library options 42, 44 Recording Operation

Testing 17

Recording Time 44

Changing 42

Recording Time Profile 44

Recording Warning 41

Recordings 10

Release 44

Replay 58

Resources

Troubleshooting 71

Restoring

Call Details Database 55

Results

Viewing 60

S

Search & Replay 58

Searching

Accessing 58

Calls 59

Security 32

Server 55

Starting

ContactStore 22 status signalling 41 Storage Requirements 15 Supported Languages 12

System Administration Page Problems 72 System Configuration window 41 System Overview Page 26

System Setup

Completing 17

SystemAdminPages 52

IP Office ContactStore 7.8	Page 83
IP Office	15-601038 Issue 4b (06 July 2009)

Image 83

Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components ∙ One .wav file RecordingsRecording files Audio compression∙ Recording details ∙ Configuration detailsInternal Database Archiving∙ Important LicensingSupported Languages Time Zone and Daylight Savings Time DST SupportChapter Installation Local DVD+RW drive InstallationDisk Partitions Sound CardExamples Calculating Disk Size Required for RecordingsType of Operation Total requirementsPre-Requisites Installing ContactStoreInstall the ContactStore Software Basic ConfigurationMonitoring the system Testing the Recording OperationConfiguring your Browser Testing the recording operationClick Advanced Adding ContactStore to a ZoneTo add ContactStore to Trusted sites To add ContactStore to a Local intranet ZoneIf upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Retain call details for months ∙ Alarm Notification∙ Smtp Password ∙ Send alarm/event emails toSystem Overview Audit Trail To change the set of events shown Viewing Alarms and EventsTo view the Alarms and Events To clear an individual alarm or eventAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsUse of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password To edit an account Editing an AccountClick the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity Click Save & Make Live To hide the auto record indication Advice of Call Recording MessageTo switch the recording warning on or off Call Recording WarningManual Call Recording Changing the Recording TimeSelect the Voice Recording tab Using Short CodesTo configure a users recording options Recording LocationUser Automatic Recording OptionsIncoming Call Route Hunt GroupTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Mailbox Actions icon and select Leave Mail Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Telephony Actions icon and select TransferField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseMoving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password Starts Searching for CallsTo search for calls InclViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards ∙ Both Exporting Multiple Calls∙ Audio ∙ DetailsChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLabeling a Disk Archival ProceduresLoading a disk Changing DisksAlarms Major Error displaying alarm tag Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY XXX Job Queue backlogged. DelayTrouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Problems displaying ActiveX control Search and Replay ProblemsCannot access the application Problems downloading ActiveX controlAudio graph stops in mid call Calls missing from the databaseCalls listed but cannot play them No Audio graphPartial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Creating the new Certificate Installing a Signed SSL CertificateSelecting a Certificate Authority CA Backing up the Keystore fileTo import all your certificates Generating a Certificate Signing RequestImporting the CAs certificates To acquire these certificatesImporting the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44