Avaya 7.8 manual Weekly Procedures, Monthly Procedures

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7.2 Weekly Procedures

As you become confident of the normal operation of your recorder, you can reduce the frequency of the daily tasks. For example, if you know that the rate at which your disk is filling is much less than the available space, you can check it weekly.

Perform the following tasks each week:

Disk capacity-main recording store

When ContactStore is first installed, the disk is almost empty. As it gradually fills, you should note the rate at which it is being used (at least weekly) and extrapolate to estimate when the disk will be full. At this point, the ContactStore will begin deleting the oldest calls to make room for new ones.

If this happens to calls that are younger than planned, check the configuration of the ContactStore to ensure the correct calls only are being recorded. Add additional disk capacity to the partition before it fills.

Disk capacity check all partitions

Check the available space on any other disk partitions. Verify that these other drives have sufficient space. The recorder will warn you should the space on a partition it is using falls below 500MB. Accumulated temporary files or log files that may need to be manually purged can cause this drop in available space.

When purging files, remember that files you delete go to the Recycle Bin directory and that the space they occupy is not freed until you click Empty Recycle Bin.

Call detail database purging

If you have enabled automatic purging of aged call detail records, you should still monitor the size of the calls database during the first few months of use so that you can predict how large it will get by the time old records begin to be purged.

Many customers plan never to purge call detail records; they add disk capacity every year or two as the database grows. If you do this, you should upgrade your server every few years to compensate for the increasing size of the database and the reduction in search and update speed.

Complete Server Backup

Changes to system configuration that affect user access rights are stored in the database, so they are backed up along with the call detail records.

If you are not using RAID arrays, Avaya strongly recommends that you take a ghost image of the ContactStore server (or at least of the partitions on which your operating system and program files are installed) to allow for easy restoration in the event of catastrophic system failure.

7.3 Monthly Procedures

Check the following aspects of the system on a monthly basis:

Loading trends

Note the total call volumes recorded every month to be aware of gradually increasing traffic trends. If it appears that the load is increasing, consider increasing server specification or disk space. To do this:

Note the number of calls recorded at the end of each month and compare with previous month's accumulated total.

Note the age of the oldest call on the disk (only applicable once the disk has filled for the first time).

Note the CPU load during busy hour.

Server Backup

Back up your server on a regular basis, particularly if you make any changes to the setup of your server. Make a ghost image of the server so that you can quickly rebuild it in the event of major hardware failure.

Recording Check

Any changes to the system may affect the system’s capabilities. To be sure that the system is functioning correctly, periodically verify that the physical setup is properly specified in the Administration application.

In addition, if you change the IP addresses or node names of any system components, you should perform a full commissioning test to confirm correct storage of all required calls.

IP Office ContactStore 7.8

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IP Office

15-601038 Issue 4b (06 July 2009)

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Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Audio compression RecordingsRecording files ∙ One .wav fileArchiving ∙ Configuration detailsInternal Database ∙ Recording detailsTime Zone and Daylight Savings Time DST Support LicensingSupported Languages ∙ ImportantChapter Installation Sound Card InstallationDisk Partitions Local DVD+RW driveTotal requirements Calculating Disk Size Required for RecordingsType of Operation ExamplesBasic Configuration Installing ContactStoreInstall the ContactStore Software Pre-RequisitesTesting the recording operation Testing the Recording OperationConfiguring your Browser Monitoring the systemTo add ContactStore to a Local intranet Zone Adding ContactStore to a ZoneTo add ContactStore to Trusted sites Click AdvancedIf intending to install ContactStore 7.2 on a new server PC Upgrading from ContactStoreIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Send alarm/event emails to ∙ Alarm Notification∙ Smtp Password ∙ Retain call details for monthsSystem Overview Audit Trail To clear an individual alarm or event Viewing Alarms and EventsTo view the Alarms and Events To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsWindows Domain Authentication Session Inactivity TimeoutUse of SSL Creating a New Account Changing Your Password To change the password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountDeleting an Account To delete accountsClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration IP Office/Voicemail Pro Configuration ∙ Conference Capacity∙ Voice Recording Library VRL Call Recording Warning Advice of Call Recording MessageTo switch the recording warning on or off Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingRecording Location Using Short CodesTo configure a users recording options Select the Voice Recording tabHunt Group Automatic Recording OptionsIncoming Call Route UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Telephony Actions icon and select Transfer Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseLimitations of Full and Incremental Backup Procedures Backing Up The Voice RecordingsMoving to a New PC Chapter Search and Replay Accessing Search and Replay Enter your Username and PasswordSearch and Replay Incl Searching for CallsTo search for calls StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set Playing a Call ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards∙ Save as .wav file ∙ Email as .wav file ∙ Details Exporting Multiple Calls∙ Audio ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareChanging Disks Archival ProceduresLoading a disk Labeling a DiskAlarms XXX Job Queue backlogged. Delay Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY Major Error displaying alarm tagTrouble Shooting Installation ProblemsTrouble Shooting Tools System Administration Page Problems Email Alarm Problems ContactStore to VoiceMail Pro ProblemsTo check for invalid entries Problems downloading ActiveX control Search and Replay ProblemsCannot access the application Problems displaying ActiveX controlNo Audio graph Calls missing from the databaseCalls listed but cannot play them Audio graph stops in mid callPartial recording problems Installing Unlimited Strength Encryption Advanced SecurityChanging the Tomcat Port Numbers Backing up the Keystore file Installing a Signed SSL CertificateSelecting a Certificate Authority CA Creating the new CertificateTo acquire these certificates Generating a Certificate Signing RequestImporting the CAs certificates To import all your certificatesConfiguring Viewer and Archive to use Https Configure Viewer to use https and a secure portImporting the public certificates into Viewer and Archive Configure Archive to use https Configure Viewer to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44