Avaya 7.8 manual Installation Problems, Trouble Shooting Tools

Appendix: Alarms

9.4Trouble Shooting

9.4.1Installation Problems

My install CD doesn't autorun in Windows

Use Explorer to view the contents of the CD. Double-click the setup icon to start the program.

9.4.2 Trouble Shooting Tools

When problems occur, check the following:

∙Emailed Alarms and Events

If you have been using the email settings to have alarms and events forwarded to one or more email addresses, you should check these carefully. As well as checking the contents of messages you have received, also check for days when the nightly message has not been received.

∙Alarms and Events Page

This page within the administration application provides a wealth of information on problems that the system has detected.

Review the alarms carefully. If the problem is not immediately apparent, consider viewing all alarms-including those that have previously been cleared. It may be that someone has cleared an alarm without addressing it or realizing its significance.

∙Web Log Files

Check for errors being reported in log files within the following directories beneath the installation path on the ContactStore server:

∙\logs

∙\tomcat5525\logs

The following table gives more details about these log files.

Log File	Naming convention	Default	Levels	To change level
		Level	Supported
cscm.log	Current day’s file is	INFO	DEBUG, INFO,	a) Permanently from next time service starts:
	cscm.log and previous		WARN,	1. Edit the file (or create it if it does not exist)
	days are date		ERROR
				\properties\csipo.properties
	stamped.
				2. Add the line log.level=DEBUG, replacing DEBUG
				with any of the levels supported as shown to the left.
				3. Reboot the server or restart the ContactStore service
				to have this setting take effect.
				b) Temporarily, until you change it again or the service
				restarts:
				1. Log in to the admin application.
				2. Go to:
				http://myservername:8888/log?level=DEBUG
				replacing DEBUG with any of the levels supported as
				shown to the left.

IP Office ContactStore 7.8	Page 71
IP Office	15-601038 Issue 4b (06 July 2009)