Avaya 7.8 manual Installing ContactStore, Pre-Requisites, Install the ContactStore Software

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2.2 Installing ContactStore

If a version of ContactStore is already installed, follow the instructions for Upgrading ContactStore

20.

Pre-Requisites

Before installing ContactStore software make sure that you have completed the following pre-requisites:

1.Installed and verified the IP Office system for general telephony operation.

2.Added the ContactStore license to the IP Office configuration.

3.Installed the Voicemail Pro server application and verified general voicemail mailbox operation.

4.If ContactStore is to be installed on a separate machine from the Voicemail Pro server:

1.Check that the Voice Recording Library folder (by default c:\Program Files\Avaya\IP Office\Voicemail Pro\VM\VRL) on the Voicemail Pro server is visible as a network share from the ContactStore server.

2.Configure your security so that the ContactStore service can read and write to the share for that folder.

3.Create and set a registry key on the ContactStore server to tell ContactStore the location of the share. Set the key HKEY_LOCAL_MACHINE\SOFTWARE\Network Alchemy\Voicemail\Directories\VRLDir to be a string containing the name of the share.

Install the ContactStore Software

1.Insert the ContactStore Distribution CD. Installation should auto-start. The Choose Setup Language window opens.

∙If the installation program does not start automatically, use Windows Explorer to access the CD drive and double-click setup.exe to start the program.

2.Select the installation language. The language is used for the installation.

3.Click OK. Installation preparation begins. The Welcome to the InstallShield Wizard for ContactStore window opens.

4.Click Next. The Choose Destination Location window opens.

5.Select the path into which to install the application.

6.Click Next. Installation will take a few minutes. When the software has been installed the InstallShield Wizard Complete window opens. The PostgreSQL will be installed automatically.

7.Click Finish.

8.To complete the installation reboot the server.

9.Connect the ContactStore server to the IP Office via the Local Area Network port.

10.Verify connection by entering http://myservername:8888/ in your browser, replacing myservername with the IP address or host name of the ContactStore.

Basic Configuration

1.Start ContactStore 22 . Enter a user name with a blank password. As the first user to log in, that user name will become the administrator for ContactStore.

2.When requested to change the password, leave the Old Password field blank and enter password for the administrator in the New Password and Verify New Password fields.

3.Select the option Server shown on the left-hand panel.

4.The key setting that must be configured is the Call storage path. Set this to the location in which you want ContactStore to store recordings. Ideally this should be a dedicated partition.

5.Set the other server settings

24as required.

6.Using IP Office Manager, edit the IP Office configuration

40to have a selected user's outgoing calls recorded.

7.Test recording operation

17.

The first time you access the Search and Replay page you will be asked to install an ActiveX control. For more information, see Starting ContactStore 22 .

IP Office ContactStore 7.8

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IP Office

15-601038 Issue 4b (06 July 2009)

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Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file∙ Configuration details Internal DatabaseArchiving ∙ Recording detailsLicensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Installation Disk PartitionsSound Card Local DVD+RW driveCalculating Disk Size Required for Recordings Type of OperationTotal requirements ExamplesInstalling ContactStore Install the ContactStore SoftwareBasic Configuration Pre-RequisitesTesting the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the systemAdding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click AdvancedUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingUsing Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tabAutomatic Recording Options Incoming Call RouteHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Searching for Calls To search for callsIncl StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file Exporting Multiple Calls ∙ Audio∙ Details ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareArchival Procedures Loading a diskChanging Disks Labeling a DiskAlarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX controlCalls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid callPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new CertificateGenerating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44
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