Avaya 7.8 Installation, Disk Partitions, Sound Card, Local DVD+RW drive, Network connectivity

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2. Installation

The platform required for a ContactStore server varies according to the volume of recordings to be made and the number of concurrent users of the search and replay application.

The sizing guidelines given assume a sustained recording load of up to 15 concurrent recordings and a moderate replay load of up to 5 concurrent replays.

ContactStore manages disk space so as to maintain a small amount of free space on the disk. To do this, install it on its own partition so that the whole partition can be used for the storage of the application and the recordings made by it. For more information, see Calculating the Disk Size Required for Recordings 15 for instructions on how to determine the total hard disk requirements.

Variant

RAM

HD

Pentium 4

Celeron

AMD

XP Pro

Vista

2003

2008

 

 

 

 

 

 

 

 

Server

Server

 

 

 

 

 

 

 

 

 

 

VM Pro Server and

512MB

20GB[1]

P4 2.8GHz

Not Tested

Athlon XP 3000+

 

 

 

 

ContactStore

 

 

 

 

All Athlon 64

 

 

 

 

ContactStore

512MB

10GB[2]

2.GHz

Not Tested

Athlon XP 3000+

 

 

 

 

 

 

 

 

 

All Athlon 64

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Notes

1.For all voicemail servers, allow 1mb per minute for messages and greeting storage.

2.Also allow 7.2MB per hour for recordings in the ContactStore disk partition.

Disk Partitions

We recommend that you install ContactStore on a dedicated drive partition. This enables the software to monitor the available disk space and automatically delete your oldest recordings to make room for newer ones as your disk fills.

∙Ideally, use 2 partitions; one for the ContactStore application and calls database plus a further partition which will be used solely to store the actual recordings.

If you install the software onto a partition that other software uses, you may find that, over time, the amount of storage available for your recordings decreases, due to gradual build-up of log files, internet caches, temporary files, and so on. ContactStore is designed to control the growth of its own such files in its own partition but cannot do so for other applications.

The first step of the installation process is for you to specify the partition and path onto which ContactStore should be installed. A minimum of 20GB is recommended to allow for at least 10GB of recordings (over 1000 hours of audio) to be held online. For more information, see Calculating the Disk Size Required for Recordings 15 .

The following scenarios are supported by Avaya for installing the ContactStore solution. These scenarios relate to installing the ContactStore and Voicemail Pro application.

∙Same Drive - Separate Partition.

∙Same Server - Separate Drives.

∙Separate Servers.

Sound Card

To replay calls from the ContactStore server itself, it must be equipped with a sound card and appropriate Windows drivers installed. However, this is not essential since replays can be performed via a browser on another computer.

Local DVD+RW drive

Single-sided 4.7GB DVD+RW media are supported.

You should install the DVD+RW before you install the software. You can do this after you install the ContactStore software; however, no archive media will be created until you install the drive.

Network connectivity

The ContactStore server must have LAN speed of 100Mbps or better access to the directory into which Voicemail Pro deposits recordings and to the storage location into which ContactStore compresses and retains the recordings.

∙Internet Explorer 6.0 or higher required.

IP Office ContactStore 7.8

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IP Office

15-601038 Issue 4b (06 July 2009)

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Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Audio compression RecordingsRecording files ∙ One .wav fileArchiving ∙ Configuration detailsInternal Database ∙ Recording detailsTime Zone and Daylight Savings Time DST Support LicensingSupported Languages ∙ ImportantChapter Installation Sound Card InstallationDisk Partitions Local DVD+RW driveTotal requirements Calculating Disk Size Required for RecordingsType of Operation ExamplesBasic Configuration Installing ContactStoreInstall the ContactStore Software Pre-RequisitesTesting the recording operation Testing the Recording OperationConfiguring your Browser Monitoring the systemTo add ContactStore to a Local intranet Zone Adding ContactStore to a ZoneTo add ContactStore to Trusted sites Click AdvancedIf upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Send alarm/event emails to ∙ Alarm Notification∙ Smtp Password ∙ Retain call details for monthsSystem Overview Audit Trail To clear an individual alarm or event Viewing Alarms and EventsTo view the Alarms and Events To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsUse of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password Editing an Account To edit an accountClick the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity Call Recording Warning Advice of Call Recording MessageTo switch the recording warning on or off Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingRecording Location Using Short CodesTo configure a users recording options Select the Voice Recording tabHunt Group Automatic Recording OptionsIncoming Call Route UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Telephony Actions icon and select Transfer Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseMoving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password Incl Searching for CallsTo search for calls StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards ∙ Details Exporting Multiple Calls∙ Audio ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareChanging Disks Archival ProceduresLoading a disk Labeling a DiskAlarms XXX Job Queue backlogged. Delay Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY Major Error displaying alarm tagTrouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Problems downloading ActiveX control Search and Replay ProblemsCannot access the application Problems displaying ActiveX controlNo Audio graph Calls missing from the databaseCalls listed but cannot play them Audio graph stops in mid callPartial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Backing up the Keystore file Installing a Signed SSL CertificateSelecting a Certificate Authority CA Creating the new CertificateTo acquire these certificates Generating a Certificate Signing RequestImporting the CAs certificates To import all your certificatesImporting the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44
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