Avaya 7.8 manual

Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Audio compression RecordingsRecording files ∙ One .wav fileArchiving ∙ Configuration detailsInternal Database ∙ Recording detailsTime Zone and Daylight Savings Time DST Support LicensingSupported Languages ∙ ImportantChapter Installation Sound Card InstallationDisk Partitions Local DVD+RW driveTotal requirements Calculating Disk Size Required for RecordingsType of Operation ExamplesBasic Configuration Installing ContactStoreInstall the ContactStore Software Pre-RequisitesTesting the recording operation Testing the Recording OperationConfiguring your Browser Monitoring the systemTo add ContactStore to a Local intranet Zone Adding ContactStore to a ZoneTo add ContactStore to Trusted sites Click AdvancedIf intending to install ContactStore 7.2 on a new server PC Upgrading from ContactStoreIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Send alarm/event emails to ∙ Alarm Notification∙ Smtp Password ∙ Retain call details for monthsSystem Overview Audit Trail To clear an individual alarm or event Viewing Alarms and EventsTo view the Alarms and Events To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsWindows Domain Authentication Session Inactivity TimeoutUse of SSL Creating a New Account Changing Your Password To change the password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountDeleting an Account To delete accountsClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration IP Office/Voicemail Pro Configuration ∙ Conference Capacity∙ Voice Recording Library VRL Call Recording Warning Advice of Call Recording MessageTo switch the recording warning on or off Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingRecording Location Using Short CodesTo configure a users recording options Select the Voice Recording tabHunt Group Automatic Recording OptionsIncoming Call Route UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Telephony Actions icon and select Transfer Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseLimitations of Full and Incremental Backup Procedures Backing Up The Voice RecordingsMoving to a New PC Chapter Search and Replay Accessing Search and Replay Enter your Username and PasswordSearch and Replay Incl Searching for CallsTo search for calls StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set Playing a Call ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards∙ Save as .wav file ∙ Email as .wav file ∙ Details Exporting Multiple Calls∙ Audio ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareChanging Disks Archival ProceduresLoading a disk Labeling a DiskAlarms XXX Job Queue backlogged. Delay Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY Major Error displaying alarm tagTrouble Shooting Installation ProblemsTrouble Shooting Tools System Administration Page Problems Email Alarm Problems ContactStore to VoiceMail Pro ProblemsTo check for invalid entries Problems downloading ActiveX control Search and Replay ProblemsCannot access the application Problems displaying ActiveX controlNo Audio graph Calls missing from the databaseCalls listed but cannot play them Audio graph stops in mid callPartial recording problems Installing Unlimited Strength Encryption Advanced SecurityChanging the Tomcat Port Numbers Backing up the Keystore file Installing a Signed SSL CertificateSelecting a Certificate Authority CA Creating the new CertificateTo acquire these certificates Generating a Certificate Signing RequestImporting the CAs certificates To import all your certificatesConfiguring Viewer and Archive to use Https Configure Viewer to use https and a secure portImporting the public certificates into Viewer and Archive Configure Archive to use https Configure Viewer to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44