Avaya 7.8 manual Partial recording problems

Page 76

∙Check disk space in all partitions. If any of these is 0 or less than 50MB, this may be the problem. Check for build up of log files. Check that the call details database hasn't exceeded the available space. Consider reducing the number of months of calls kept-use the purge settings on the Server configuration page to adjust this.

∙Check that the Tomcat server is running. This runs as Windows service 'ContactStore'

∙Check for messages in the web log files.

∙Reboot the ContactStore server and watch for error messages on startup.

Partial recording problems

Since no hardware component in the system is dedicated to specific ports, any hardware problem is likely to affect all recordings equally. Therefore, if some calls are being recorded and are playable but others are not, the problem is probably in the recording configuration of Voicemail Pro.

IP Office ContactStore 7.8	Page 76
IP Office	15-601038 Issue 4b (06 July 2009)

Image 76

Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file∙ Configuration details Internal DatabaseArchiving ∙ Recording detailsLicensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Installation Disk PartitionsSound Card Local DVD+RW driveCalculating Disk Size Required for Recordings Type of OperationTotal requirements ExamplesInstalling ContactStore Install the ContactStore SoftwareBasic Configuration Pre-RequisitesTesting the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the systemAdding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click AdvancedUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 Editing an Account To edit an accountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingUsing Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tabAutomatic Recording Options Incoming Call RouteHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Searching for Calls To search for callsIncl StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file Exporting Multiple Calls ∙ Audio∙ Details ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareArchival Procedures Loading a diskChanging Disks Labeling a DiskAlarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX controlCalls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid callPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new CertificateGenerating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44