Avaya 7.8 manual Contents

Contents

Contents
1.	ContactStore Overview
1.1	License	8
1.2 Functional Components		9
1.3	Recordings	10
1.4 Internal Database		11
1.5	Licensing	12
1.6	Supported .....................................................................Languages	12
2.	Installation
2.1	Calculating.....................................................................Disk Size Required for Recordings	15
2.2	Installing ContactStore	16
2.3	Testing the.....................................................................Recording Operation	17
	2.3.1 Configuring............................................................................your Browser	17
	2.3.2 Adding............................................................................ContactStore to a Zone	18
2.4	Upgrading .................................from ContactStore 7.2	19
2.5	Upgrading .....................................................................ContactStore 7 8	20

8.6 Exporting Multiple.....................................................................Calls	64
9. Appendix
9.1 ContactStore.....................................................................Version	66
9.2 Archiving	67
9.3 Alarms	69
9.4 Trouble Shooting	71
9.4.1 Installation............................................................................Problems	71
9.4.2 Trouble............................................................................Shooting Tools	71
9.4.3 System............................................................................Administration Page Problems	72
9.4.4 Email............................................................................Alarm Problems	73
9.4.5 ContactStore............................................................................to VoiceMail Pro Problems	73
9.4.6 Search............................................................................and Replay Problems	74
9.5 Advanced Security	77
9.5.1 Installing............................................................................Unlimited Strength Encryption	77
9.5.2 Changing............................................................................the Tomcat Port Numbers	77
9.5.3 Installing............................................................................a Signed SSL Certificate	78
9.5.4 Configuring Viewer and Archive to use
HTTPS	80
Index	83

3.Accessing ContactStore

4.Configuring ContactStore Settings

4.1	System Overview.....................................................................Page	26
4.2	Audit Trail	27
4.3	Viewing Alarms.....................................................................and Events	28
4.4	Adding Hierarchical.....................................................................File Storage Support	29
4.5	Advanced Configuration.....................................................................Options	29
5. Administration of User Accounts
5.1	Windows Domain.....................................................................Authentication	33
5.2	Use of SSL	33
5.3	Session Inactivity.....................................................................Timeout	33
5.4	Creating a .....................................................................New Account	34
5.5	Changing Your.....................................................................Password	35
5.6	Editing an Account	36
5.7	Deleting an.....................................................................Account	37
6. IP Office/Voicemail Pro Configuration
6.1	Call Recording.....................................................................Warning	41
6.2	Changing the.....................................................................Recording Time	42
6.3	Manual Call.....................................................................Recording	42
6.4	Automatic Recording.....................................................................Options	44
6.5	Creating a .....................................................................Call Flow	49
7.	Administrative Tasks
7.1	Daily Procedures	53
7.2 Weekly Procedures		54
7.3	Monthly Procedures	54
7.4	Backing Up.....................................................................the Database	55
7.5	Restoring the.....................................................................Database	55
7.6	Backing Up.....................................................................The Voice Recordings	56
7.7	Moving to a.....................................................................New PC	56
8. Search and Replay
8.1	Accessing .....................................................................Search and Replay	58
8.2	Searching .....................................................................for Calls	59
8.3	Viewing Results	60
8.4	Call Sets	61
8.5	Playing a Call	63
IP Office ContactStore 7.8		Page 3
IP Office		15-601038 Issue 4b (06 July 2009)