Avaya 7.8 manual Functional Components

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ContactStore Overview: License

1.2 Functional Components

ContactStore can run on the same server as Voicemail Pro or a separate one. The ContactStore application contains several distinct Functional components as shown in the diagram.

The major functional components of the ContactStore server are:

∙A folder into which Voicemail Pro deposits .wav files as recordings complete.

∙A file path into which call contents and derived files are written as industry standard .wav and .xml files.

∙A PostgreSQL database into which details of all recorded calls are inserted.

∙A browser-based call search and replay application.

∙A browser-based system configuration and status monitoring application.

∙Disk space management - Oldest recordings are automatically deleted as needed.

∙Optional archive management - Recordings can be automatically written to a DVD+RW drive.

The rest of this section provides details about these components.

IP Office ContactStore 7.8	Page 9
IP Office	15-601038 Issue 4b (06 July 2009)

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Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recording files RecordingsAudio compression ∙ One .wav fileInternal Database ∙ Configuration detailsArchiving ∙ Recording detailsSupported Languages LicensingTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Disk Partitions InstallationSound Card Local DVD+RW driveType of Operation Calculating Disk Size Required for RecordingsTotal requirements ExamplesInstall the ContactStore Software Installing ContactStoreBasic Configuration Pre-RequisitesConfiguring your Browser Testing the Recording OperationTesting the recording operation Monitoring the systemTo add ContactStore to Trusted sites Adding ContactStore to a ZoneTo add ContactStore to a Local intranet Zone Click AdvancedIf intending to install ContactStore 7.2 on a new server PC Upgrading from ContactStoreIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Smtp Password ∙ Alarm Notification∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail To view the Alarms and Events Viewing Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsWindows Domain Authentication Session Inactivity TimeoutUse of SSL Creating a New Account Changing Your Password To change the password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an AccountDeleting an Account To delete accountsClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration IP Office/Voicemail Pro Configuration ∙ Conference Capacity∙ Voice Recording Library VRL To switch the recording warning on or off Advice of Call Recording MessageCall Recording Warning Click Save & Make Live To hide the auto record indicationManual Call Recording Changing the Recording TimeTo configure a users recording options Using Short CodesRecording Location Select the Voice Recording tabIncoming Call Route Automatic Recording OptionsHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call From Start Programs IP Office, open Voicemail Pro Creating a Call Flow∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseLimitations of Full and Incremental Backup Procedures Backing Up The Voice RecordingsMoving to a New PC Chapter Search and Replay Accessing Search and Replay Enter your Username and PasswordSearch and Replay To search for calls Searching for CallsIncl StartsViewing Results To create a call set Call SetsViewing and Editing a Call Set Playing a Call ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards∙ Save as .wav file ∙ Email as .wav file ∙ Audio Exporting Multiple Calls∙ Details ∙ BothChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLoading a disk Archival ProceduresChanging Disks Labeling a DiskAlarms Minor Error processing file XXX. Reason YYY Minor Failed to copy file XXX. I/O Error YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagTrouble Shooting Installation ProblemsTrouble Shooting Tools System Administration Page Problems Email Alarm Problems ContactStore to VoiceMail Pro ProblemsTo check for invalid entries Cannot access the application Search and Replay ProblemsProblems downloading ActiveX control Problems displaying ActiveX controlCalls listed but cannot play them Calls missing from the databaseNo Audio graph Audio graph stops in mid callPartial recording problems Installing Unlimited Strength Encryption Advanced SecurityChanging the Tomcat Port Numbers Selecting a Certificate Authority CA Installing a Signed SSL CertificateBacking up the Keystore file Creating the new CertificateImporting the CAs certificates Generating a Certificate Signing RequestTo acquire these certificates To import all your certificatesConfiguring Viewer and Archive to use Https Configure Viewer to use https and a secure portImporting the public certificates into Viewer and Archive Configure Archive to use https Configure Viewer to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44