Avaya 7.8 manual Configuring Viewer and Archive to use Https

Page 80

These two are linked and cannot be regenerated, so it is important to back up the keystore file. If either one of these components is lost, you must regenerate the certificate and pay again to get it signed.

9.5.4 Configuring Viewer and Archive to use HTTPS

To allow Viewer and Archive to connect to ContactStore using HTTPS, you must first create and install an customized certificate for each recorder in your environment. See Installing a Signed SSL Certificate 78 . You must obtain certificates with the exact recorder names, as entered in the Capture Platform setting in Viewer.

Keep the intermediate and root certificates that you received with the signed certificate and imported into the keystore. You will also need to import these into Viewer and Archive.

Importing the public certificates into Viewer and Archive

The following procedure describes how to import the public certificates into a windows server. This process must be followed on both the Viewer and the Archive server. This is necessary so that Viewer and Archive can validate the cscm server.

1.Choose Start > Run, type mmc, and then click OK. The Microsoft Management Console (MMC) window opens

2.Click File > Add Remove Snap-in.

3.In the Add/Remove Snap-in window, click Add.

4.In the Add Standalone Snap-in window, click Certificates, and then click Add.

5.Choose Computer Account (to manage the certificate store on the local computer), and then click Next. The Select Computer window opens.

6.Choose Local Computer, and then click Finish.

Now that the snap-in is available you should import any intermediate certificate(s).

1.In the Console window under Certificates, right-click Intermediate Certificate Authorities, and then select All Tasks > Import. The Certificate Import Wizard window opens.

2.Click Next. The File to Import window displays.

3.Click Browse

4.Browse for the intermediate certificate file, select the Files of type drop-down list X.509 Certificate (*.cer, *.crt), and select it.

5.Click Next.

6.The Certificate Store dialog box opens.

7.Select Place all certificates in the following store, and then select the Trusted Root Certificate Authorities store click Next.

8.Check the displayed information, and then click Finish.

Finally import the root certificate.

1.In the Console window under Certificates, right-click Intermediate Certificate Authorities, and then select All Tasks > Import. The Certificate Import Wizard window opens.

2.Click Next. The File to Import window displays.

3.Click Browse

4.Browse for the root.cer file, select the Files of type drop-down list X.509 Certificate (*.cer, *.crt), and select it.

5.Click Next.

6.The Certificate Store dialog box opens.

7.Select Place all certificates in the following store, and then select the Trusted Root Certificate Authorities store click Next.

8.Check the displayed information, and then click Finish.

Configure Viewer to use https and a secure port

By default Viewer will not use https or the secure port to connect to the cscm recorder, both these features need to be enabled on Viewer. This is done using the Viewer utility EyrBSConfigurationViewer which is located in the following directory on the Viewer server, note by default Viewer uses http and once https is enabled will default to use port 50150.

IP Office ContactStore 7.8

Page 80

IP Office

15-601038 Issue 4b (06 July 2009)

Page 79 Page 81
Image 80
Page 79 Page 81
Contents IP Office IP Office ContactStoreIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recordings Recording filesAudio compression ∙ One .wav file∙ Configuration details Internal DatabaseArchiving ∙ Recording detailsLicensing Supported LanguagesTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Installation Disk PartitionsSound Card Local DVD+RW driveCalculating Disk Size Required for Recordings Type of OperationTotal requirements ExamplesInstalling ContactStore Install the ContactStore SoftwareBasic Configuration Pre-RequisitesTesting the Recording Operation Configuring your BrowserTesting the recording operation Monitoring the systemAdding ContactStore to a Zone To add ContactStore to Trusted sitesTo add ContactStore to a Local intranet Zone Click AdvancedIf upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Alarm Notification ∙ Smtp Password∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail Viewing Alarms and Events To view the Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdvanced Configuration Options Adding Hierarchical File Storage SupportPage Chapter Administration of User Accounts Administration of User Accounts To view user accountsUse of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password Editing an Account To edit an accountClick the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity Advice of Call Recording Message To switch the recording warning on or offCall Recording Warning Click Save & Make Live To hide the auto record indicationChanging the Recording Time Manual Call RecordingUsing Short Codes To configure a users recording optionsRecording Location Select the Voice Recording tabAutomatic Recording Options Incoming Call RouteHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call Creating a Call Flow From Start Programs IP Office, open Voicemail Pro∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailClick the Save & Make Live icon Field EnterChapter Administrative Tasks Administrative Tasks Daily Procedures Weekly Procedures Monthly ProceduresBacking Up the Database Restoring the DatabaseMoving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password Searching for Calls To search for callsIncl StartsViewing Results Call Sets To create a call setViewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Exporting Multiple Calls ∙ Audio∙ Details ∙ BothChapter Appendix Appendix ContactStore VersionArchiving DVD+RW Media Control and CareArchival Procedures Loading a diskChanging Disks Labeling a DiskAlarms Minor Failed to copy file XXX. I/O Error YYY Minor Error processing file XXX. Reason YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagTrouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Search and Replay Problems Cannot access the applicationProblems downloading ActiveX control Problems displaying ActiveX controlCalls missing from the database Calls listed but cannot play themNo Audio graph Audio graph stops in mid callPartial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Installing a Signed SSL Certificate Selecting a Certificate Authority CABacking up the Keystore file Creating the new CertificateGenerating a Certificate Signing Request Importing the CAs certificatesTo acquire these certificates To import all your certificatesImporting the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44
Top Page Image Contents