Avaya 7.8 manual ∙ Retain call details for months, ∙ Alarm Notification, ∙ Smtp Mail From Address

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Configuring ContactStore Settings:

∙If you only have a single ContactStore server, you can leave this at the default. If you have more than one ContactStore server in your enterprise, verify that each has a different string set for this label root so that media produced by each system can be clearly distinguished from each other.

∙If you change this setting while a DVD is being written, the system will stop writing to that disk. Insert a new one, which will be labeled with the new name. The sequence numbers after the name will continue to increase rather than be reset to 0000.

∙Retain call details for (months)

At some point, the size of the call details database will become either unmanageable or will fill the available disk space. Specify, in months, how long call detail records are retained before they are purged from the system. This ensures that the database stabilizes at a finite size.

∙Purging is carried out at, or shortly after, 1:00 each morning and does not impact recording or replay.

∙Alarm Notification

These settings are used to allow sending of alarms and events via email. Emails are only sent every 10 minutes at most.

∙SMTP Mail "From" Address

Set the name from which alarm email messages originate, for example, "ContactStore Head Office." Confirm that you are receiving emails correctly after you make any changes to these settings.

∙SMTP Mail Server

Enter the name of the SMTP mail server on which you have established an email account that the ContactStore can use to send email messages regarding alarms and events. If you leave this blank, the system will not send email messages when alarms occur. If you leave this setting blank, you can leave the remaining settings on this page blank.

∙SMTP Username

Leave this blank unless your SMTP server requires that any sender be authenticated. If required, set the username of the SMTP account here.

∙SMTP Password

Leave this blank unless your SMTP server requires that any sender be authenticated first. If required, set the password of the SMTP account here. The password is masked when entered in this field.

∙Send alarm/event emails to

Specify the email addresses to which alarm and event messages should be sent. Separate multiple addresses with a semi-colon (;). The email recipient can be a local system administrator, a manned help- desk and/or suppliers' support desks if you have a support agreement that includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also sends an email once per night to let you know it is still operating. Failure to receive the nightly email message should be investigated; it could indicate that the server has failed.

∙SNMP Read Community

You can use an SNMP monitoring system such as HP OpenView to monitor IP Office ContactStore. To do so, set the name of the SNMP Read Community. The recorder will then respond to SNMPV1 Get messages. The MIB files for the recorder specific variables are provided on the installation CD.

∙For security reasons, recorders:

∙Do not allow "well known" community names like private or public

∙Do not respond to SNMP Gets until a community name has been set

∙Do not use the usual port of 161, but instead use 2161.

∙SNMP Trap Destination

Enter the IP address (if any) that SNMP traps should be sent to.

IP Office ContactStore 7.8

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IP Office

15-601038 Issue 4b (06 July 2009)

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Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recording files RecordingsAudio compression ∙ One .wav fileInternal Database ∙ Configuration detailsArchiving ∙ Recording detailsSupported Languages LicensingTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Disk Partitions InstallationSound Card Local DVD+RW driveType of Operation Calculating Disk Size Required for RecordingsTotal requirements ExamplesInstall the ContactStore Software Installing ContactStoreBasic Configuration Pre-RequisitesConfiguring your Browser Testing the Recording OperationTesting the recording operation Monitoring the systemTo add ContactStore to Trusted sites Adding ContactStore to a ZoneTo add ContactStore to a Local intranet Zone Click AdvancedUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Smtp Password ∙ Alarm Notification∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail To view the Alarms and Events Viewing Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an AccountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL To switch the recording warning on or off Advice of Call Recording MessageCall Recording Warning Click Save & Make Live To hide the auto record indicationManual Call Recording Changing the Recording TimeTo configure a users recording options Using Short CodesRecording Location Select the Voice Recording tabIncoming Call Route Automatic Recording OptionsHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call From Start Programs IP Office, open Voicemail Pro Creating a Call Flow∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay To search for calls Searching for CallsIncl StartsViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Audio Exporting Multiple Calls∙ Details ∙ BothChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLoading a disk Archival ProceduresChanging Disks Labeling a DiskAlarms Minor Error processing file XXX. Reason YYY Minor Failed to copy file XXX. I/O Error YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Cannot access the application Search and Replay ProblemsProblems downloading ActiveX control Problems displaying ActiveX controlCalls listed but cannot play them Calls missing from the databaseNo Audio graph Audio graph stops in mid callPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Selecting a Certificate Authority CA Installing a Signed SSL CertificateBacking up the Keystore file Creating the new CertificateImporting the CAs certificates Generating a Certificate Signing RequestTo acquire these certificates To import all your certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44
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