Avaya 7.8 manual Adding Hierarchical File Storage Support, Advanced Configuration Options

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Configuring ContactStore Settings: Viewing Alarms and Events

4.4 Adding Hierarchical File Storage Support

If you intend to configure the recorder so that recordings are stored on a network share, where the ContactStore cannot or should not attempt to determine the amount of free disk space, you may need to disable the deletion of old call recordings. You will then need to ensure that the share does not fill (either manually or by some automated means, such as a Hierarchical File Storage system) to ensure that there is always space available for new recordings.

To disable the deletion of old call recordings, add the following line to the properties file: csipo.diskmanager=false

The recorder will now not attempt to delete old recording files; therefore, you must configure the HFS system to migrate older files to your tape library as necessary.

When attempting to replay calls from files that have been migrated to tape, there is a delay before the call is replayed. If the delay is 30s or so, then the replay application will work; longer delays may trigger a time-out. If a time-out occurs, wait a few minutes and then retry. The file may be restored by the time the second replay request is made.

4.5 Advanced Configuration Options

A number of advanced options require that you edit the properties file \properties\csipo.properties. The file is located beneath the path into which you installed ContactStore. (The default path is C:\Program Files\Witness). You can use Notepad or any other text editor to make the changes to this file. Before editing this file it is recommended you create a backup.

IP Office ContactStore 7.8	Page 29
IP Office	15-601038 Issue 4b (06 July 2009)

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Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recording files RecordingsAudio compression ∙ One .wav fileInternal Database ∙ Configuration detailsArchiving ∙ Recording detailsSupported Languages LicensingTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Disk Partitions InstallationSound Card Local DVD+RW driveType of Operation Calculating Disk Size Required for RecordingsTotal requirements ExamplesInstall the ContactStore Software Installing ContactStoreBasic Configuration Pre-RequisitesConfiguring your Browser Testing the Recording OperationTesting the recording operation Monitoring the systemTo add ContactStore to Trusted sites Adding ContactStore to a ZoneTo add ContactStore to a Local intranet Zone Click AdvancedIf upgrading an existing Contact 7.2 Server If intending to install ContactStore 7.2 on a new server PCUpgrading from ContactStore Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Smtp Password ∙ Alarm Notification∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail To view the Alarms and Events Viewing Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsUse of SSL Windows Domain AuthenticationSession Inactivity Timeout Creating a New Account ∙ 4000,4003,4010-4019,4124-4128 Changing Your PasswordTo change the password To edit an account Editing an AccountClick the Delete selected users link Deleting an AccountTo delete accounts Page Chapter IP Office/Voicemail Pro Configuration ∙ Voice Recording Library VRL IP Office/Voicemail Pro Configuration∙ Conference Capacity To switch the recording warning on or off Advice of Call Recording MessageCall Recording Warning Click Save & Make Live To hide the auto record indicationManual Call Recording Changing the Recording TimeTo configure a users recording options Using Short CodesRecording Location Select the Voice Recording tabIncoming Call Route Automatic Recording OptionsHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call From Start Programs IP Office, open Voicemail Pro Creating a Call Flow∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseMoving to a New PC Limitations of Full and Incremental Backup ProceduresBacking Up The Voice Recordings Chapter Search and Replay Search and Replay Accessing Search and ReplayEnter your Username and Password To search for calls Searching for CallsIncl StartsViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Save as .wav file ∙ Email as .wav file Playing a Call∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards ∙ Audio Exporting Multiple Calls∙ Details ∙ BothChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLoading a disk Archival ProceduresChanging Disks Labeling a DiskAlarms Minor Error processing file XXX. Reason YYY Minor Failed to copy file XXX. I/O Error YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagTrouble Shooting Tools Trouble ShootingInstallation Problems System Administration Page Problems To check for invalid entries Email Alarm ProblemsContactStore to VoiceMail Pro Problems Cannot access the application Search and Replay ProblemsProblems downloading ActiveX control Problems displaying ActiveX controlCalls listed but cannot play them Calls missing from the databaseNo Audio graph Audio graph stops in mid callPartial recording problems Changing the Tomcat Port Numbers Installing Unlimited Strength EncryptionAdvanced Security Selecting a Certificate Authority CA Installing a Signed SSL CertificateBacking up the Keystore file Creating the new CertificateImporting the CAs certificates Generating a Certificate Signing RequestTo acquire these certificates To import all your certificatesImporting the public certificates into Viewer and Archive Configuring Viewer and Archive to use HttpsConfigure Viewer to use https and a secure port Configure Archive to use https Configure Archive to use httpsConfigure Viewer to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44