Avaya 7.8 manual Archiving, DVD+RW Media Control and Care

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Appendix: ContactStore Version

9.2 Archiving

The hard disk has limited storage capabilities. When the available hard disk space is full, older recordings will be deleted, overwritten by newer recordings.

When you have configured a local archive drive, all your recordings will be archived. However, recordings made before this was configured are not archived.

To keep copies of recordings or to protect the recordings in the event of failure/theft/destruction of the hard disk on the recorder or to provide longer-term archive and replay capability, you can use a DVD+RW drive in or connected to the ContactStore server.

With a DVD+RW drive installed or connected to the ContactStore server, you can archive calls automatically. The application writes files to disk in batches as calls are recorded. It also archives the call details to the disks. Note that the DVD+RW must be installed before ContactStore.

Recording files are copied to the DVD disk:

When 14 hours of recordings have been made (equivalent to 100MB when recording in G.726 mode).

or

When 24 hours have passed since the last write to DVD.

When a recording is archived, the index and the recording are stored. The index for the file is stored as an xml file on the DVD. When a call is deleted from the hard disk, ContactStore prompts for the DVD that is specified as part of the archive configuration.

The xml files associated with each recording are archived to the DVD along with the .wav files that contain the actual recording. The xml files describe the recording and are useful for long term identification if necessary, for example if an archived call needs to be retrieved after a number of years. If you need to retrieve an archived recording you can find the index in the database and from it find out which DVD the recording is on.

Tip

It is also advisable to keep backups of the call records from the database.

DVD+RW Media Control and Care

To find calls easily and reliably, be sure that all media are labeled, handled and stored correctly. To ensure maximum reliability and consistent high quality recording and playback, follow these DVD+RW care procedures rigorously at all times:

Follow the manufacturer's guidelines for cleaning the drive's lens.

Disks exposed to temperatures outside the operating environment must be stabilized before use. Leave the cartridges in the operating environment temperature for a MINIMUM of two hours.

Protect disks from extremes of heat. Do not store disks in direct sunlight.

Avoid excessively damp environments; disks can be damaged by liquids and also by extreme humidity.

Do not let disks get dirty. When not in use, store disks in their supplied protective container.

Do not drop disks.

Do not touch the optical media inside the cartridge.

IP Office ContactStore 7.8

Page 67

IP Office

15-601038 Issue 4b (06 July 2009)

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Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components ∙ One .wav file RecordingsRecording files Audio compression∙ Recording details ∙ Configuration detailsInternal Database Archiving∙ Important LicensingSupported Languages Time Zone and Daylight Savings Time DST SupportChapter Installation Local DVD+RW drive InstallationDisk Partitions Sound CardExamples Calculating Disk Size Required for RecordingsType of Operation Total requirementsPre-Requisites Installing ContactStoreInstall the ContactStore Software Basic ConfigurationMonitoring the system Testing the Recording OperationConfiguring your Browser Testing the recording operationClick Advanced Adding ContactStore to a ZoneTo add ContactStore to Trusted sites To add ContactStore to a Local intranet ZoneUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Retain call details for months ∙ Alarm Notification∙ Smtp Password ∙ Send alarm/event emails toSystem Overview Audit Trail To change the set of events shown Viewing Alarms and EventsTo view the Alarms and Events To clear an individual alarm or eventAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an AccountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Click Save & Make Live To hide the auto record indication Advice of Call Recording MessageTo switch the recording warning on or off Call Recording WarningManual Call Recording Changing the Recording TimeSelect the Voice Recording tab Using Short CodesTo configure a users recording options Recording LocationUser Automatic Recording OptionsIncoming Call Route Hunt GroupTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Mailbox Actions icon and select Leave Mail Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Telephony Actions icon and select TransferField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Starts Searching for CallsTo search for calls InclViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Both Exporting Multiple Calls∙ Audio ∙ DetailsChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLabeling a Disk Archival ProceduresLoading a disk Changing DisksAlarms Major Error displaying alarm tag Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY XXX Job Queue backlogged. DelayInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Problems displaying ActiveX control Search and Replay ProblemsCannot access the application Problems downloading ActiveX controlAudio graph stops in mid call Calls missing from the databaseCalls listed but cannot play them No Audio graphPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Creating the new Certificate Installing a Signed SSL CertificateSelecting a Certificate Authority CA Backing up the Keystore fileTo import all your certificates Generating a Certificate Signing RequestImporting the CAs certificates To acquire these certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44