Avaya 7.8 manual Chapter Administration of User Accounts

Page 31

Chapter 5.

Administration of User Accounts

IP Office ContactStore 7.8	Page 31
IP Office	15-601038 Issue 4b (06 July 2009)

Image 31

Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components ∙ One .wav file RecordingsRecording files Audio compression∙ Recording details ∙ Configuration detailsInternal Database Archiving∙ Important LicensingSupported Languages Time Zone and Daylight Savings Time DST SupportChapter Installation Local DVD+RW drive InstallationDisk Partitions Sound CardExamples Calculating Disk Size Required for RecordingsType of Operation Total requirementsPre-Requisites Installing ContactStoreInstall the ContactStore Software Basic ConfigurationMonitoring the system Testing the Recording OperationConfiguring your Browser Testing the recording operationClick Advanced Adding ContactStore to a ZoneTo add ContactStore to Trusted sites To add ContactStore to a Local intranet ZoneUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Retain call details for months ∙ Alarm Notification∙ Smtp Password ∙ Send alarm/event emails toSystem Overview Audit Trail To change the set of events shown Viewing Alarms and EventsTo view the Alarms and Events To clear an individual alarm or eventAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an AccountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL Click Save & Make Live To hide the auto record indication Advice of Call Recording MessageTo switch the recording warning on or off Call Recording WarningManual Call Recording Changing the Recording TimeSelect the Voice Recording tab Using Short CodesTo configure a users recording options Recording LocationUser Automatic Recording OptionsIncoming Call Route Hunt GroupTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call ∙ Click the Mailbox Actions icon and select Leave Mail Creating a Call FlowFrom Start Programs IP Office, open Voicemail Pro ∙ Click the Telephony Actions icon and select TransferField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay Starts Searching for CallsTo search for calls InclViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Both Exporting Multiple Calls∙ Audio ∙ DetailsChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLabeling a Disk Archival ProceduresLoading a disk Changing DisksAlarms Major Error displaying alarm tag Minor Failed to copy file XXX. I/O Error YYYMinor Error processing file XXX. Reason YYY XXX Job Queue backlogged. DelayInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Problems displaying ActiveX control Search and Replay ProblemsCannot access the application Problems downloading ActiveX controlAudio graph stops in mid call Calls missing from the databaseCalls listed but cannot play them No Audio graphPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Creating the new Certificate Installing a Signed SSL CertificateSelecting a Certificate Authority CA Backing up the Keystore fileTo import all your certificates Generating a Certificate Signing RequestImporting the CAs certificates To acquire these certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44