Avaya 7.8 manual Creating a Call Flow, From Start Programs IP Office, open Voicemail Pro

Page 49

IP Office/Voicemail Pro Configuration: Automatic Recording Options

6.5 Creating a Call Flow

A call flow can be created in Voicemail Pro that enables a caller to leave messages in ContactStore. When the call flow is used all voicemail messages are routed to the ContactStore Voice Recording Library. The action used is Leave Mail where the VRL option is selected in the specific tab.

The following exercise will take you through creating a call flow where the voicemail messages are routed to the ContactStore Voice recording Library. The exercise is only an example and not intended to reflect a real-life customer call flow. When completed the call flow will look similar to the example shown.

1.From Start > Programs > IP Office, open Voicemail Pro.

2.Right-click Modules and select Add.

3.In the Name field, type AutoAttend and click OK. The Start Point is placed in the Details pane.

4.A menu needs to be added to the Start Point.

∙Click the Start Point action to select it.

∙Click the Basic Actions icon and select Menu.

∙Click the details pane to place the action.

5.The menu options 1, and 2 need to be added.

∙Right-click the Menu action and select Properties.

∙In the Touch Tones tab, check 1 and 2 and click OK.

6.The transfer locations of Reception group need to be added.

∙Click the Telephony Actions icon and select Transfer.

∙Click in the details pane to place the action.

∙Open the Properties for the Transfer action by double-clicking on the Transfer action.

∙In the General tab change the Token Name to Transfer Reception.

∙Select the Specific tab. Type the destination as Reception or 301. During this example exercise it is assumed that the hunt group Reception number is 301.

∙Select OK.

7.A Leave Mail action needs to be added.

∙Click the Mailbox Actions icon and select Leave Mail.

∙Click the details pane to place the action.

∙Open the properties for the Leave Mail action by double clicking on the Leave Mail action.

∙In the Specific tab select the VRL option. This will route all voicemails to the ContactStore Voice Recording Library.

∙Select OK.

8.The actions need to be connected.

∙Click the Connection icon on the toolbar and connect the Start Point Next result and drag to the Menu.

∙The options in the Menu need to be connected to the transfer locations. Click the Connection icon and

connect 1 to Transfer Reception.

∙Click the Connection icon and connect 2 to Leave Mail.

IP Office ContactStore 7.8

Page 49

IP Office

15-601038 Issue 4b (06 July 2009)

Page 48 Page 50
Image 49
Page 48 Page 50
Contents IP Office ContactStore IP OfficeIP Office ContactStore Contents Page Chapter ContactStore Overview Page ContactStore Overview License Functional Components Recording files RecordingsAudio compression ∙ One .wav fileInternal Database ∙ Configuration detailsArchiving ∙ Recording detailsSupported Languages LicensingTime Zone and Daylight Savings Time DST Support ∙ ImportantChapter Installation Disk Partitions InstallationSound Card Local DVD+RW driveType of Operation Calculating Disk Size Required for RecordingsTotal requirements ExamplesInstall the ContactStore Software Installing ContactStoreBasic Configuration Pre-RequisitesConfiguring your Browser Testing the Recording OperationTesting the recording operation Monitoring the systemTo add ContactStore to Trusted sites Adding ContactStore to a ZoneTo add ContactStore to a Local intranet Zone Click AdvancedUpgrading from ContactStore If intending to install ContactStore 7.2 on a new server PCIf upgrading an existing Contact 7.2 Server Upgrading ContactStore Chapter Accessing ContactStore Accessing ContactStore Chapter Configuring ContactStore Settings Configuring ContactStore Settings ∙ Smtp Password ∙ Alarm Notification∙ Send alarm/event emails to ∙ Retain call details for monthsSystem Overview Audit Trail To view the Alarms and Events Viewing Alarms and EventsTo clear an individual alarm or event To change the set of events shownAdding Hierarchical File Storage Support Advanced Configuration OptionsPage Chapter Administration of User Accounts To view user accounts Administration of User AccountsSession Inactivity Timeout Windows Domain AuthenticationUse of SSL Creating a New Account To change the password Changing Your Password∙ 4000,4003,4010-4019,4124-4128 To edit an account Editing an AccountTo delete accounts Deleting an AccountClick the Delete selected users link Page Chapter IP Office/Voicemail Pro Configuration ∙ Conference Capacity IP Office/Voicemail Pro Configuration∙ Voice Recording Library VRL To switch the recording warning on or off Advice of Call Recording MessageCall Recording Warning Click Save & Make Live To hide the auto record indicationManual Call Recording Changing the Recording TimeTo configure a users recording options Using Short CodesRecording Location Select the Voice Recording tabIncoming Call Route Automatic Recording OptionsHunt Group UserTo set automatic call recording for a user To set automatic call recording for a hunt group To set automatic call recording for an incoming call route To set automatic call recording for an outgoing account call From Start Programs IP Office, open Voicemail Pro Creating a Call Flow∙ Click the Telephony Actions icon and select Transfer ∙ Click the Mailbox Actions icon and select Leave MailField Enter Click the Save & Make Live iconChapter Administrative Tasks Administrative Tasks Daily Procedures Monthly Procedures Weekly ProceduresRestoring the Database Backing Up the DatabaseBacking Up The Voice Recordings Limitations of Full and Incremental Backup ProceduresMoving to a New PC Chapter Search and Replay Enter your Username and Password Accessing Search and ReplaySearch and Replay To search for calls Searching for CallsIncl StartsViewing Results To create a call set Call SetsViewing and Editing a Call Set ∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards Playing a Call∙ Save as .wav file ∙ Email as .wav file ∙ Audio Exporting Multiple Calls∙ Details ∙ BothChapter Appendix ContactStore Version AppendixDVD+RW Media Control and Care ArchivingLoading a disk Archival ProceduresChanging Disks Labeling a DiskAlarms Minor Error processing file XXX. Reason YYY Minor Failed to copy file XXX. I/O Error YYYXXX Job Queue backlogged. Delay Major Error displaying alarm tagInstallation Problems Trouble ShootingTrouble Shooting Tools System Administration Page Problems ContactStore to VoiceMail Pro Problems Email Alarm ProblemsTo check for invalid entries Cannot access the application Search and Replay ProblemsProblems downloading ActiveX control Problems displaying ActiveX controlCalls listed but cannot play them Calls missing from the databaseNo Audio graph Audio graph stops in mid callPartial recording problems Advanced Security Installing Unlimited Strength EncryptionChanging the Tomcat Port Numbers Selecting a Certificate Authority CA Installing a Signed SSL CertificateBacking up the Keystore file Creating the new CertificateImporting the CAs certificates Generating a Certificate Signing RequestTo acquire these certificates To import all your certificatesConfigure Viewer to use https and a secure port Configuring Viewer and Archive to use HttpsImporting the public certificates into Viewer and Archive Configure Viewer to use https Configure Archive to use httpsConfigure Archive to use https Page Index Testing Recording Operation Troubleshooting Resources IP Office ContactStore Tel +44 1707 Fax +44
Top Page Image Contents