Avaya
7.8
manual
Chapter Configuring ContactStore Settings
Troubleshooting
Install
∙ Alarm Notification
Password
Major Error sending email
Chapter Administrative Tasks
∙ Configuration details
Email Alarm Problems
Chapter Accessing ContactStore
Session Inactivity Timeout
Page 23
Chapter 4.
Configuring ContactStore Settings
IP Office ContactStore 7.8
Page 23
IP Office
15-601038
Issue 4b (06 July 2009)
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Contents
IP Office ContactStore
IP Office
IP Office ContactStore
Contents
Page
Chapter ContactStore Overview
Page
ContactStore Overview
License
Functional Components
∙ One .wav file
Recordings
Recording files
Audio compression
∙ Recording details
∙ Configuration details
Internal Database
Archiving
∙ Important
Licensing
Supported Languages
Time Zone and Daylight Savings Time DST Support
Chapter Installation
Local DVD+RW drive
Installation
Disk Partitions
Sound Card
Examples
Calculating Disk Size Required for Recordings
Type of Operation
Total requirements
Pre-Requisites
Installing ContactStore
Install the ContactStore Software
Basic Configuration
Monitoring the system
Testing the Recording Operation
Configuring your Browser
Testing the recording operation
Click Advanced
Adding ContactStore to a Zone
To add ContactStore to Trusted sites
To add ContactStore to a Local intranet Zone
If upgrading an existing Contact 7.2 Server
If intending to install ContactStore 7.2 on a new server PC
Upgrading from ContactStore
Upgrading ContactStore
Chapter Accessing ContactStore
Accessing ContactStore
Chapter Configuring ContactStore Settings
Configuring ContactStore Settings
∙ Retain call details for months
∙ Alarm Notification
∙ Smtp Password
∙ Send alarm/event emails to
System Overview
Audit Trail
To change the set of events shown
Viewing Alarms and Events
To view the Alarms and Events
To clear an individual alarm or event
Adding Hierarchical File Storage Support
Advanced Configuration Options
Page
Chapter Administration of User Accounts
To view user accounts
Administration of User Accounts
Use of SSL
Windows Domain Authentication
Session Inactivity Timeout
Creating a New Account
∙ 4000,4003,4010-4019,4124-4128
Changing Your Password
To change the password
To edit an account
Editing an Account
Click the Delete selected users link
Deleting an Account
To delete accounts
Page
Chapter IP Office/Voicemail Pro Configuration
∙ Voice Recording Library VRL
IP Office/Voicemail Pro Configuration
∙ Conference Capacity
Click Save & Make Live To hide the auto record indication
Advice of Call Recording Message
To switch the recording warning on or off
Call Recording Warning
Manual Call Recording
Changing the Recording Time
Select the Voice Recording tab
Using Short Codes
To configure a users recording options
Recording Location
User
Automatic Recording Options
Incoming Call Route
Hunt Group
To set automatic call recording for a user
To set automatic call recording for a hunt group
To set automatic call recording for an incoming call route
To set automatic call recording for an outgoing account call
∙ Click the Mailbox Actions icon and select Leave Mail
Creating a Call Flow
From Start Programs IP Office, open Voicemail Pro
∙ Click the Telephony Actions icon and select Transfer
Field Enter
Click the Save & Make Live icon
Chapter Administrative Tasks
Administrative Tasks
Daily Procedures
Monthly Procedures
Weekly Procedures
Restoring the Database
Backing Up the Database
Moving to a New PC
Limitations of Full and Incremental Backup Procedures
Backing Up The Voice Recordings
Chapter Search and Replay
Search and Replay
Accessing Search and Replay
Enter your Username and Password
Starts
Searching for Calls
To search for calls
Incl
Viewing Results
To create a call set
Call Sets
Viewing and Editing a Call Set
∙ Save as .wav file ∙ Email as .wav file
Playing a Call
∙ Skip back ∙ Play ∙ Pause ∙ Skip forwards
∙ Both
Exporting Multiple Calls
∙ Audio
∙ Details
Chapter Appendix
ContactStore Version
Appendix
DVD+RW Media Control and Care
Archiving
Labeling a Disk
Archival Procedures
Loading a disk
Changing Disks
Alarms
Major Error displaying alarm tag
Minor Failed to copy file XXX. I/O Error YYY
Minor Error processing file XXX. Reason YYY
XXX Job Queue backlogged. Delay
Trouble Shooting Tools
Trouble Shooting
Installation Problems
System Administration Page Problems
To check for invalid entries
Email Alarm Problems
ContactStore to VoiceMail Pro Problems
Problems displaying ActiveX control
Search and Replay Problems
Cannot access the application
Problems downloading ActiveX control
Audio graph stops in mid call
Calls missing from the database
Calls listed but cannot play them
No Audio graph
Partial recording problems
Changing the Tomcat Port Numbers
Installing Unlimited Strength Encryption
Advanced Security
Creating the new Certificate
Installing a Signed SSL Certificate
Selecting a Certificate Authority CA
Backing up the Keystore file
To import all your certificates
Generating a Certificate Signing Request
Importing the CAs certificates
To acquire these certificates
Importing the public certificates into Viewer and Archive
Configuring Viewer and Archive to use Https
Configure Viewer to use https and a secure port
Configure Archive to use https
Configure Archive to use https
Configure Viewer to use https
Page
Index
Testing Recording Operation Troubleshooting Resources
IP Office ContactStore
Tel +44 1707 Fax +44
Related pages
All Configuration page
Configuration Service for Carrier 50RTP03-20
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