Avaya 7.8 manual Automatic Recording Options, Incoming Call Route, Hunt Group, User, Account Code

6.4 Automatic Recording Options

The IP Office system can be configured to automatically record calls based on the user, hunt group, incoming call route

or account code.

Trigger	Incoming	Outgoing	Default Recording	Duration*
			Destination
Incoming Call Route			None	For the call duration.
Hunt Group			Hunt group mailbox	Until ended or transferred
				to a user outside the hunt
				group or its overflow
				group.
User			User mailbox	Until the user ends or
				transfers call.
Account Code			User mailbox	Until the user ends or
				transfers calls.

∙Individual calls may match several recording criteria. Where that is the case, the following applies:

∙If the destinations for the recordings are different, separate recordings occur with the durations are indicated above.

∙If the destinations for the recordings are the same, a single recording is made using either the incoming call route, hunt group or user duration in that order or priority.

∙Multiple recordings of the same call use multiple voicemail channels.

∙Time profiles can be used to control when automatic call recording is used.

∙For inbound calls recording will not take place if the call goes to normal voicemail.

∙Different frequency settings, set in percentage terms, can be applied to the automatic recording of inbound and outbound calls.

∙A mandatory setting can be used to return a busy tone when call recording is triggered but no voicemail ports are available.

∙Where calls have been answered using a Line appearance button, the call recording goes to the mailbox setting of the original call route destination.

IP Office ContactStore 7.8	Page 44
IP Office	15-601038 Issue 4b (06 July 2009)