VistaQuest N7227V5 installation instructions Troubleshooting Guide, System including Wireless

Page 77

Section 17. TROUBLESHOOTING GUIDE

SYSTEM (including Wireless)

 

SYMPTOM

 

POSSIBLE CAUSE

 

REMEDY

1.

Transmitter signal not

1a.

Transmitter or 4281/5881 not properly pow-

1a

Check or change transmitter's battery.

 

received at 4281/5881.

 

ered.

 

Check the control's AC power.

 

 

1b.

If Transmitter is 5827/5827BD, house ID

1b.

Check code switches inside transmitter.

 

 

 

code not set in field ✱24, or transmitter not

 

Must match with RF House Code pro-

 

 

 

set to same house code set in that field.

 

grammed in control.

 

 

1c.

Transmitter located too for from 4281/5881.

1c.

Move transmitter or 4281/5881.

 

 

1d.

Metal shielding between transmitter and

1d.

Check for large metal obstructions, then

 

 

 

4281/5881.

 

relocate transmitter if necessary.

 

 

1e.

Transmitter malfunctioning.

1e.

Verify by activating 4281/5881 with an-

 

 

 

 

 

other, similar transmitter. If O.K. now,

 

 

1f.

4281/5881 malfunctioning.

 

return defective transmitter.

 

 

1f.

Verify by making sure other transmit ters

 

 

 

 

 

cannot activate 4281/5881. If defective,

 

 

1g.

Transmitter No. (zone) not programmed.

 

replace and return original 4281/5881.

 

 

1g.

Verify programming.

 

 

1h.

4281/5881 address incorrect.

1h.

Set DIP switch for address “0”.

 

 

1i.

Field ✱22 not set properly.

1i.

Set field ✱22 to “1” for 4281 RF receiver,

 

 

 

 

 

or “2” for 5881 RF receiver

 

 

 

 

 

 

2.

Transmitter zone number

2a.

Transmitter zone type (ZT) is set to 00 (Not

2a.

Set ZT to a valid active zone type in field

 

appears during Go/NoGo

 

Used).

 

*56.

 

test mode , but does not

2b.

Transmitter battery not installed.

2b.

Install proper battery.

 

clear.

2c.

5700 System transmitter's DIP switch not set

2c.

Check and set the DIP switch.

 

 

 

properly (house ID and transmitter ID).

2d.

Enter unit’s serial No. in field ✱56.

 

 

2d.

5800 System transmitter serial No. not

 

 

 

entered in system.

2e.

Check 4281 receiver.

 

 

2e.

With 5700 System, no response at all to any

 

 

 

transmitter.

 

 

 

 

 

 

 

3. Low Battery message on

3a.

"Bat" or “System Lo Bat” (no zone Nos.)

3a.

System battery is low or missing.

 

keypad.

3b.

"Bat" or “Lo Bat” + "00".

3b.

Remote RF keypad battery is low.

 

 

3c.

"Bat" or “Lo Bat” + "nn".

3c.

Transmitter for zone “nn” has a low

 

 

 

 

 

battery.

 

 

 

 

 

 

4.

Periodic beep(s) from

4a.

System is in TEST mode.

4a.

Enter "Code" + OFF to exit TEST mode.

 

keypad.

4b.

A wireless transmitter low battery has

4b.

Enter "Code" + OFF and replace the

 

 

 

occurred and is displayed.

 

battery.

 

 

4c.

A supervision CHECK has occurred.

4c.

Check the wireless transmitter indicated.

 

 

 

 

 

Restore communication to the RF receiver

 

 

 

 

 

to cancel the condition.

 

 

 

 

5. With 5800 RF System, no

Put control in TEST mode. If zone does not re-

 

 

 

response to a transmitter in

spond, try operating the tamper switch or another

 

 

 

normal operation, although

input to the transmitter.

 

 

 

zone number clears during

5a.

If another input causes the zone to be dis-

5a.

Delete input's serial number (not the

 

Go/NoGo mode.

 

played, the wrong loop input was entered

 

zone), and enter the proper loop input

 

 

 

when programming.

 

(see field *56).

 

 

5b.

If no response at all from this transmitter, this

5b.

Determine which transmitter is pro-

 

 

 

physical transmitter has not been entered

 

grammed for this zone and reprogram as

 

 

 

into the system. Go/NoGo display is being

 

necessary.

 

 

 

cleared by another unit programmed for this

 

 

 

 

 

zone.

 

 

 

 

 

 

 

 

6.

Nuisance or phantom alarm.

6a.

Sensors not properly installed, wired, or

6a.

Check installation to see if in accordance

 

 

 

monitored.

 

with established procedure.

 

 

6b.

Universal transmitter (5715/5817 ) pro -

6b.

Check programming switches on transmit-

 

 

 

grammed wrong.

 

ter.

 

 

 

 

 

7. Intrusion alarm for no ap-

7a.

Protected door or window opened while

7a.

Check with all occupants of protected

 

parent reason.

 

system armed.

 

premises.

 

 

7b.

Improper user operation of exit/entry delays.

7b.

Check setting of entry delay . Exit delay is

 

 

 

 

 

15 seconds longer than the entry delay

 

 

7c.

Magnets located too far from switches,

 

time. Remind user of same.

 

 

7c.

Check all openings for proper switch and

 

 

 

and/or doors and windows not properly

 

magnet orientation.

 

 

 

aligned.

 

 

 

 

 

 

 

(Continued)

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Contents VISTA-10SE Recommendations For Proper Intrusion Protection Recommendations For Smoke And Heat DetectorsTable of Contents Relay Output Devices For 5800 Series Wireless Transmitters Section Sequential ModeList of Figures HOW to USE this Manual Conventions Used in this Manual General Description Wireless ExpansionBack-Up Battery AC Power SupplyOptional Phone module Supports the Ademco 4285 Phone module Communication FormatsMounting the Cabinet Installing the ControlInstalling the Lock if used Relay Unit if installed in cabinet Standard Telephone Line Connections Standard Phone Line ConnectionsInstalling The Back-Up Battery Wiring The AC TransformerWiring Table Do not Connect the Wires to the Battery YETKeypads That May Be Used Installing Remote KeypadsWiring To The Keypads Keypad Connections To The Control Board Mounting the KeypadsUsing a Supplementary Power Supply For Keypads Preliminary Check-out ProcedureInstalling the Hard-Wired Zones Basic HARD-WIRED ZonesWiring Burglary and Panic Devices To Zones Wiring 4-Wire Smoke/Combustion Detectors on ZoneProgramming Hard-Wired Zones Zone Types Programming Check-Out Procedure For Hard-Wired ZonesSpecial Notes on Zone Wireless Systems Available Wireless RF Zone Expansion 5800 RF SystemsSeries Receiver Wireless Zones Wireless System Operation and Transmitter SupervisionWireless System Installation Advisories Transmitter Battery LifeInstallation and Setup of the 4281/5881 Wireless Receivers Receiver SupervisionBoard Series Transmitter SetupOn 5700 Series Setting the DIP SwitchesRefer to the Compatible 5700 Series TransmittersDIP Switch Tables for 5700 RF System Wireless Devices Model Product Zone/ID # Description Compatible 5700 Series TransmittersUsing the House ID Sniffer Mode 5700 Systems Programming the Control For a 5700 Wireless SystemEnter your Installer Code + # + Zone Programming For 5700 TransmittersProgramming Guide Systems Enter the Installer Code + # +Programming 5700 RF Series Transmitter Setup Temp Compatible 5800 Series TransmittersGBD Programming the RF Transmitters 5800 RF SystemsEnrolling Through Zone Programming RF House ID CodeEnrolling 5800 Transmitters Into The System ZN ZT RC In L 0 0 0 0 RF Transmitter before proceeding to the next zone Recommend that you confirm the programming of everyTransmitter ID Check-Out Procedure for Wireless ZonesSniffer Mode Go/No Go Test Relay Modules Relay Output DevicesRelay Device Basics Alarm Programming Output Relays Choices for Zone Types Example of Output Relay Programming Phone Module Wiring Installing the Phone modulePhone Module General InformationCaller ID Units Terminal Connects to4285 Wiring NotesPress 95. Ring Detection Count Programming The Control For Phone AccessVoice Answering Module Downloading Field 95 ProgrammingTo Check Phone module Operation From an Off-Premises Phone Checking the Operation of the 4285 Phone moduleTo Check Phone module Operation From an On-Premises Phone External Sounders Testing the Sounder Press 30. Alarm Bell TimeoutSounder Connections Press 51. Confirmation of Arming DingConnection Long Range RadioGeneral Information Programming Audio Alarm Verification AAVWiring Connections Connection Of AAV Unit When Not Using a 4285 Phone module To bypass this delay, press # + Final Power UPCalculating the Battery Size Needed ExampleConnections Making the BatteryDevice Current # Units Total Current Total =Section Entering Zone Descriptors program menu modeProgramming the Descriptors PressO R Alternate Method For Programming Zone Descriptors Press 6 to accept the selected wordPress 8 to save all words in memory Method For Adding Custom Words Alpha Vocabulary ListSequential Mode For 5800 Series Wireless Transmitters Serial # ↑ Page Following describes each format in greater detail System Communication+1/4+1 Report Standard Expanded Ademco Contact ID Reporting takes the following formatTable of Contact ID Event Codes Communication ProgrammingPress 46 Report FORMAT, PRIMARY/SECONDARY Press 45 Phone System Select Enter 1 digit default =Press 47 SPLIT/DUAL Reporting To Primary Phone No To Secondary Phone NoPress 60 Trouble Report Code To Program System Status and Restore Report Codes 60 68, 70Press 61 Bypass Report Code Press 62 AC Loss Report CodePress 67 RF XMTR. LOW Battery Report Code Press65 OPEN/EXIT Alarm Report CODE, 1st DigitsPress 68 Cancel Report Code Press 70 Alarm Restore Report CODE, 1st DigitPress 75 RF XMTR. LOW Battery Restore Code Press 74 LOW BAT Restore Report CodePress 92 Number of Reports in Armed Period Press 94 Download Phone NumberTest Procedure Testing the SystemTo the Installer To program a Duress code System OperationTo change the Duress code To delete the Duress code Keypad Functions Features for Each Arming Mode Disarmed, Not Ready Forced Quick BypassIf used Keys Displayed as ZoneRelay Outputs Security Code + # +Trouble Conditions See Troubleshooting Guide also System including Wireless Troubleshooting GuideControl Read the Instructions PleaseBefore you call Technical Support, be sure you Specifications Specifications & AccessoriesVISTA-10SE Security Control Remote Keypad Remote KeypadsZones With the Ademco VISTA-10SE Transmitter ModuleRelay Module Phone Module No CN Accessories Compatible DevicesAdemco 702 Outdoor SirenFederal Communications Commission FCC Part 68 Statement Federal Communications Commission FCC Part 15 StatementUL Notices Canadian Department of Communications DOC Statement Limitations of this Alarm System ADT VISTA-10SE Summary of Connections Ademco Limited Warranty
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