Electrolux Neptune operating instructions Troubleshooting

TROUBLESHOOTING

For problem laundry solutions (i.e. fabric damage, residue, tangling) and special laundry care procedures, see the enclosed Laundering Tips booklet.

CHECK THESE POINTS IF YOUR MAYTAG NEPTUNE® TL CLOTHES WASHER...

	• Use “max extract” spin speed option.
Load is Too Wet at	•	Try using a high efficiency detergent to reduce sudsing.
End of Cycle	•	Load is too small. Very small loads (one or two items) may not be balanced and may not spin out
		completely.
	• Load is too large. Very large loads may not spin out completely.
	• Make sure hose connections are tight.
	• Make sure end of drain hose is correctly inserted and secured to drain facility.
Leaks Water	•	If there is a drain restriction, call for service.
	•	Avoid overloading.
	• Use high efficiency detergent to prevent over-sudsing.
	• Check fuse or reset circuit breaker.
	•	Straighten drain hoses. Eliminate kinked hoses. If there is a drain restriction, call for service.
Won’t Spin	• Open and close the lid, then push the Start/Pause touchpad. For your safety, washer will not
		tumble or spin unless the lid is closed.
or Drain
	• After pressing the Start/Pause touchpad, it may take up to 1 minute before the clothes washer
		begins to spin. The lid must lock before spin can be achieved.
	• See “Tub is Completely Full of Suds” below.
	• Plug cord into live electrical outlet.
	• Check fuse or reset circuit breaker.
	• Open and close the lid, then push the Start/Pause touchpad to start the clothes washer. For your
Stops		safety, washer will not tumble or spin unless lid is closed.
	• There may be a pause or soak period in the cycle. Wait briefly and it may start.
	• Check screens on inlet hoses at the faucets for obstructions. Clean screens periodically.
	• The washer is equipped with a lid switch failure detector. If the lid switch should malfunction, the
		detector will stop operation for your safety. Call for service.
Tub is Completely	• Run the clothes washer through another complete cycle using cold water and no detergent.
	• Reduce detergent amount for that specific load size, soil level and water hardness.
Full of Suds
	• Use high efficiency or low sudsing detergent specially formulated for high efficiency washers.
	• Turn both faucets on fully.
	• Make sure temperature selection is correct.
	• Make sure hoses are connected to correct faucets. Flush water lines.
Fills with the	•	Check the home’s water heater. It should be set to deliver a minimum 120°F (49°C) hot water at
Wrong		the tap. Also check water heater capacity and recovery rate.
Temperature	•	Disconnect hoses and clean screens. Hose filter screens may be plugged.
Water	•	When warm rinse is selected, only the final rinse will be warm.The other rinses will be cold to
		conserve energy.
	• As the washer is filling, the water temperature may change as the automatic temperature control
		feature checks incoming water temperature. This is normal.
		CONTINUED

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