Garland XG24-JIB, XG36-JIB service manual Troubleshooting, Error Messages

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TROUBLESHOOTING

ERROR MESSAGES:

NOTE: WE STRONGLY SUGGEST THAT ANY INSTALLATION, MAINTENANCE AND REPAIRS SHOULD BE PERFORMED BY YOUR LOCAL GARLAND AUTHORIZED SERVICE AGENCY..

PROBE ERROR:

...occurs when the probe is open or not connected. The control will turn the heat off. If the fault is in the platen the grill can still be used with recipes that do not call for the platen. If the grill probe circuit is open, the grill will not operate. The corresponding tri-color LED will turn red indicating which element is in error. Programming is allowed during this time.

PLATEN DOWN ERROR:

...occurs if the platen does not reach the proper position in 40 seconds or fails to move during this time. There is an audio alarm with this message.

To cancel the message, press.

PLATEN UP ERROR:

...occurs if the platen is below the lower limit and does not move for 40 seconds.

To cancel the audio alarm press.

HEATING ERROR:

...occurs when the controller does not detect a proper temperature response over a six minute period. The corresponding tri-color LED will turn red indicates which element is in error.

COMM ERROR:

...occurs when there is no communication between the control board and the motor board.

Pressto reset the message and silence the beep.

MOTOR OVER CURRENT:

...displayed when the platen has been mechanically resisted. The platen will stop and move to the lower limit. Press the GREEN/CANCEL button to eliminate this display.

MOTOR ERROR:

...occurs when the platen is going up or down and does not get 5 encoder counts in 1 second when the platen is below the lower limit moving down or above the lower limit going up. At this message the display will flash and there will be an audio alarm. To cancel the message the power switch must be recycled.

IGNITION ERROR:

...occurs if the ignition feedback signal does not give the proper signal after four tries.

FLASHING LED(S):

...occurs after a failure for the ignition module to ignite the gas. The grill LED will flash while the control tries again. If successful the LED will continue to flash until set temperature is reached and then turn to a solid green.

Part # JIBSM08 Rev.6 (08/04/09)

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Contents Jack in the BOX GAS Xpress GRILLS, Models XG24-JIB, XG36-JIB Table of Contents Table of Contents Dimensions and SPECIFICATIONS, XG24-JIB Model Dimensions and SPECIFICATIONS, XG36-JIB Model Plug Configuration SpecificationsIntroduction SafetyWarranty Shipping Damage Claim ProcedureSafety National Codes Requirements Unit InstallationRating Plate Location General InformationElectrical Connections Unit InstallationAccessory Kit Main Gas Inlet Appliances Equipped with CastersAccessory Kit Electrical Supply Lines Changing to a different type of gas Electrical Connection Terminal Block ConnectionGrease Bucket Ventilation and ClearanceIgniter Inspection Burner Air AdjustmentIgniter Adjustment Grill Controls Grill Controls Platen Zeroing Programming Mode System SetupLower Front Left Raise Back Right Platen ZeroingOptional Accessories Release material sheet must be replaced when Release Material InstallationNormal Operation Normal Operation Daily Cleaning Cleaning and MaintenanceCleaning During Operation Cleaning and Maintenance Programming Modes/Menu Sequence ProgrammingProgramming To Change the Cook Time of a Product To Change Upper Platen Set TemperatureTo Change Grill Set Temperature To Change Product Gap SettingTo Change a Product Name To View Recovery Time Upper PlatenTo View Recovery Time Grill To Change Product Button,KeyAssignmentTo View the Software Number To Change temperature Units, F or CTo Change Gap Setting Display Units To View the Flash NumberTo Change Probe Calibration Grill To Change the Alarm VolumeTo Change the Key Chirp To Change Probe Calibration UpperTo Turn Extended Time On/Off To Change Platen SetTo Change Instant-On Time To Change Control TypeTo Change the Grill Function To Change the Start DelayTo Change the Alarm Mode To Turn Clean Mode On/OffTo Change SCK Address To Perform Limit Switch TestTo Modify a Product Name in Library To Calibrate CalibrationBi-Weekly Calibration Probe Locations CalibrationError Messages TroubleshootingLow Internal Product Temperatures Technical TroubleshootingYES Technical TroubleshootingController Displays Too Hot YES Controller displays Probe Error Upper platen is not zeroed properly Inconsistent Or Erratic Internal Product TemperatureProbable diagnosis YES Check voltage of upper limit Does Upper Limit YES Controller Displays Ignition Failure No flame at allNoyes Linear Actuator Replacement Linear Actuator Replacement JIBSM08 Rev 7 08/04/09 Contents Parts ListModel XG24-JIB Description Quantity Gas Xpress Grill Complete Exploded View Model XG24-JIBXpress Grill Actuator Gas Xpress Grill Actuator Assembly View Model XG24-JIB Xpress Grill Platen 4517022 Platen Conduit Gas Xpress Grill Platen Assembly View Model XG24-JIBXpress Grill Burner Gas Xpress Grill Burner Assembly View Model XG24-JIB Assembly View Model XG24-JIB Ignition Module Component BracketContactor Bracket Xpress Grill Heat Sink Assembly View Model XG24-JIB Gas Xpress Grill Heat Sink Assembly View Model XG24-JIB Part List Book Released Revision HistoryREV. # Item #Right Zone Parts ListGrill Complete Assembly Description Quantity Critical Gas Xpress Grill Complete Exploded View Model XG36-JIB4520578 Grill Plate Thermocouple JIBSM08 Rev.6 08/04/09 Actuator Assembly GAS Xpress Grill Actuator Assembly View Model XG36-JIB Platen Assembly Gas Xpress Grill Platen Assembly View Model XG36-JIB Assembly View Model XG35-JIB Gas Xpress Grill Burner Assembly View Model XG36-JIB Xpress Grill Bracket Component Mounting Bracket Xpress Grill Heat Sink Assembly View Model XG36-JIB Gas Xpress Grill Heat Sink Assembly View Model XG36-JIB Description & Location Quantity Critical Gas Xpress Grill Accessories And Tools Model XG36-JIB Center Zone Right Zone Left Zone Gas Xpress Grill Gas Tubing Model XG36-JIBItem # Date Revision HistoryDiagram WiringWiring Diagram Time Controller Menu ItemsJack in the Box Menu Items Temperature Conversion F / C Page JIBSM08 Rev.6 08/04/09