Sonicare HX4872 manual Troubleshooting

4235 020 00392 16-12-2005 08:51 Pagina 14

14ENGLISH

Troubleshooting

If you are unable to solve your problem by means of the troubleshooting guide below, please contact our Customer Service Center at 1-800-682-7664(in North America), or the Philips Customer Care Center in your country.

Problem	Solution
The Sonicare toothbrush does not work	Recharge your Sonicare overnight, ensuring that it is not plugged into
	an electrical outlet controlled by a light switch. Make sure the brush
	head is attached correctly.
I feel a tickling sensation when I use Sonicare.	You may experience a slight tickling/tingling sensation when using
	Sonicare for the first time. As you become accustomed to brushing
	with Sonicare this sensitivity will diminish.
The brush head rattles when I use Sonicare	Sonicare should produce a gentle hum during operation.Tightening the
	brush head nut can eliminate excessive rattling. If rattling does not stop,
	you may need to replace the brush head. Make sure that the travel cap
	has been removed.

The brush head chatters against my teeth.

Chattering of the plastic backplate may occur occasionally.This is harmless and can be avoided by keeping the brush head properly oriented, with the bristles placed on the gumline at an angle of 45 degrees as instructed.

Brushing seems less powerful.	The handle may need recharging.
	The Easy-start feature may be on and needs to be shut off
	(see chapter "Using the appliance")
	You may need to clean your brush head.
	You may need to replace your brush head.
Unpleasant odor	Clean the handle, brush head and charger thoroughly (see chapter
	"Cleaning").
	Replace the brush head with a new one.