English 13
-Normal wear and tear, including chips, scratches, abrasions, discolouration or fading
Troubleshooting
This chapter summarises the most common problems you could encounter with the Sonicare. If you are unable to solve the problem, contact the Philips Customer Care Centre in your country (see chapter ‘Guarantee & service’) or visit www.philips.com.
Problem | Solution |
|
|
The Sonicare toothbrush does | You may need to recharge the Sonicare. Charge the Sonicare for at |
not work. | least 24 hours. |
| Make sure the socket is live when you recharge the appliance.The |
| electricity supply to sockets in mirror cabinets over washbasins or |
| shaver sockets in bathrooms may be cut off when the light is switched |
| off. |
The motor runs but the brush | You may need to reattach or replace the brush head. |
head does not operate. |
|
I feel a tickling sensation when I use the Sonicare.
You may experience a slight tickling/tingling sensation when you use the Sonicare for the first time. As you become accustomed to brushing with the Sonicare, this sensation diminishes.
The brush head rattles when I | The Sonicare should produce a gentle hum during operation.Tighten |
use the Sonicare. | the brush head nut to eliminate excessive rattling. If the rattling does |
| not stop, you may need to replace the brush head. |
| Make sure you remove the travel cap before you switch on the |
| appliance. |
The brush head chatters | You can avoid this by keeping the brush head properly oriented, with |
against my teeth. | the brush head placed on the gumline at an angle of 45 degrees. |
Brushing seems less powerful. | You may need to recharge the Sonicare. |
| The |
| chapter ‘Features’). |
| You may need to clean the brush head. |
The Sonicare gives off an unpleasant smell.
You may need to replace the brush head.
You may need to clean the appliance. Clean the handle, brush head and charger thoroughly (see chapter ‘Cleaning’).
You may need to replace the brush head.