Mitel 5 manual Programming Extension User Names, Programming Phone Toll Restrictions

Page 28

Administrator Phone Guide

Programming Extension User Names

You can assign user names (the name shown on the display) to other system phones. You can also change existing user names.

To program user names:

Note: At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes.

1.Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE appears (otherwise, go to step 3).

2.Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3.Press 1 or the STATION menu button. ENTER STATION EXTENSION appears.

4.Enter the extension number, or enter a partial extension number, and then press # or the ACCEPT menu button. The extension information that best matches the partial number appears. You can use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through entries.

5.Press # or the ACCEPT menu button to accept the entry. ENTER STATION OPTION (1 - 3) appears.

6.Press 2 or the STATION INFO menu button. ENTER STATION INFO OPTION (1 - 2) appears.

7.Press 2 or the USERNAME menu button. ENTER USERNAME appears.

8.Enter the user name (up to 10 characters) using the dial pad buttons. See “Supported Languages and Dial pad Character Descriptions” on page 9.

9.Press # or the ACCEPT menu button. DATABASE UPDATED appears.

10.When you have finished programming the administrator telephone set, press the Speaker button or # repeatedly to exit the programming session.

Programming Phone Toll Restrictions

You can program toll restriction classes of service (COS) for specific system phones. A COS restricts or allows certain digit patterns when external phone numbers are dialed. COS options are programmed individually for phones, voice processing system applications, and trunk groups. Separate COS designations are available for Day and Night Modes. A phone or trunk group can have a combination of COS restrictions. See “To program toll restrictions for specific phones:” on page 22 for instructions.

Note: System Speed Dial numbers can be programmed to bypass COS restrictions on a system- wide basis. If the option is not enabled, all System Speed Dial numbers are subject to toll restriction.

Note: The Emergency Call access code (911 U.S. or 999/112 Europe) overrides all toll restrictions and trunk access programming.

Table 10 below and Table 11 on page 22 describe default U.S. and European COS values.

20

Page 27 Page 29
Image 28
Page 27 Page 29
Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Administrator Phone Guide TrademarksFeature Name Code Eur Dial 9811. Network Time Synchronized appears Number of Times Dialpad Button is PressedSelecting Nodes for Day or Night Mode Table of ContentsIii Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Administrator Types OverviewFeature References Additional ReferencesSystem Network Capacities System Networks and NodesNetwork Node or Device Capacity Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Phone Feature Button Differences Phone and System AdministrationIntroduction Supported Languages and Dial pad Character DescriptionsCustom Dial Pad Characters U.S. English and U.K. English 52xx/53xx 8560/8660 8528/8568 All OthersNumber of Times Dial Pad Button is Pressed ButtonPhones Supporting Old Character Bitmaps Custom Dial Pad Characters Canadian FrenchPhones Supporting Japanese Character Bitmaps Custom Dial Pad Characters JapaneseSingle-Node and Network Multi-Node Configurations Setting a Single-Node System in Day or Night ModeSelecting Nodes for Day or Night Mode System Day and Night ModesSetting the System Date and Time System Date and Time Updated appearsSystem Date and Time To set the system date and timeSynchronizing Network Times To program or change System Speed Dial numbers and names System Speed DialTo delete System Speed Dial names or numbers Configuration Assistant To enable or disable administrator phones Enabling or Disabling Other Phones as Administrator PhonesStation Phone Programming Options To enable or disable Attendant phones Enabling or Disabling Attendant PhonesProgramming Phone Toll Restrictions Programming Extension User NamesTo program user names Name Restriction OfficeTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart Entering an Administrator Phone Passcode To enter an administrator phone passcodeSystem Programming Options Verify Passcode appearsChanging Do-Not-Disturb DND Messages To program DND messagesChanging Default Reminder Messages To change default Reminder MessagesChanging Phone Extension Numbers To change a phone extension numberTo swap phone extension numbers Swapping Phone Extension NumbersPress 2 or Swap EXTS. Enter Station Extension appears System Database Programming Flowchart Programming the Trunk Answer Supervision Type Individual Trunk Programming OptionsTo program the Answer Supervision Type Programming Caller ID To program Caller ID for an individual trunkProgramming Dtmf or Dial Pulse Signalling To program Dtmf or dial pulse signallingProgramming the Hybrid Balance Option To program the Hybrid Balance OptionProgramming Trunk Group Assignments To assign a trunk to a different trunk groupProgramming the Busy Trunk Option To program the Busy Trunk optionTo program trunk group Day or Night Answer Access Programming Trunk Group Day or Night Answer AccessTrunk Group Programming Options Programming Trunk Group Day or Night Ring-in To program trunk group Day or Night Ring-inProgramming Trunk Group Toll Restrictions To program trunk group toll restrictionsProgramming Trunk Group Trunk Lists To program trunk group trunk listsTrunk Database Programming Flowchart From Previous Alarms Alarm TypesNetwork Alarms Alarm DifferencesResponding to Alarms To respond to a major alarmClearing Alarms Administrator Phone Guide To respond to a minor alarmTo use the feature codes to clear alarms To use menu buttons to clear alarmsSYS Alarm #11 xNNNN Where the 5000 CP Base Server is installedAdministrator phones If this alarm recurs, contact service personnelResetting the Internal Modem To enable/disable a modemTo reset the internal modem Internal ModemNetwork Group Diagnostics Running Network Group DiagnosticsTo run the Network Group Diagnostics Seizing a DeviceInvalid Board Number appears History Freezes Freezing or Unfreezing the System HistoryFreezing or Unfreezing the Network History To freeze or unfreeze system historyAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide Troubleshooting Tips System Administrator and Provider InformationAdministrator Troubleshooting Tips Administrator Troubleshooting TipsAdministrator Phone Passcode Programming Planning SheetsPhone Information Do-Not-Disturb MessagesReference Do-Not-Disturb Messages Reminder MessagesReminder Messages Changing Station Extension Numbers Swapping StationsStation Extension Numbers Swapped Extension NumbersIndividual Trunk Programming Trunk Group ProgrammingIndividual Trunk Programming Trunk Group ProgrammingDefault Feature Codes Administrator Feature CodesAdministrator Feature Codes Feature Name Code Definition EurDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Major Reset Diagnostic Mark As Leaks Diagnostic Mark AsQuiescent Diagnostic Minor Reset DiagnosticTrunk Access Codes Trunk Access CodesPhone Feature Codes Phone Feature CodesFeature Name Code Definition Administrator Phone Guide Phone Feature Codes Reorder tone and see the Cannot Access Feature Outside party number is enabledDo-Not-Disturb feature code halts all intercom calls Do-Not-Disturb CancelHeadset Enable Headset DisableFeature code can be used to toggle the feature on or off Feature code can be used to toggle the featureStation Passcode feature code at the phone or when using Remote Programming featureReminder Message Cancel Cancel all reminder messages for the phoneApplication can enable routing Switch KeymapSystem Forward Enable Enables or disables the database-programmed SystemIndex IndexReminder Messages changing

5 specifications

Mitel 5 is an advanced communication solution designed to enhance the way businesses connect and collaborate. With its rich set of features and user-centric approach, Mitel 5 stands out in the competitive landscape of unified communications. The platform integrates voice, video, messaging, and collaboration tools, making it easier for organizations to stay connected regardless of their location.

One of the key features of Mitel 5 is its flexible deployment options. Businesses can choose to implement it on-premises, in a hosted environment, or as a fully cloud-based solution, giving them the flexibility to tailor their communication strategy to their specific needs. This adaptability also allows organizations to scale their services effectively, adding or removing users as required without significant disruptions.

Mitel 5 boasts an intuitive user interface that simplifies daily operations for end-users. The platform supports a variety of devices, including desktop phones, mobile devices, and laptops, ensuring that employees can stay connected on their preferred gadgets. The mobile app is particularly noteworthy, enabling users to access key features such as making calls, sending messages, and joining video conferences seamlessly while on the go.

Another standout characteristic is its robust collaboration tools. Mitel 5 integrates video conferencing, screen sharing, and document collaboration capabilities, facilitating teamwork among remote and in-house staff alike. This makes it especially useful in today’s increasingly remote work environment, where effective collaboration is vital for success.

Security is also a major focus of Mitel 5. The platform employs advanced encryption protocols and security measures to safeguard communication and protect sensitive information. This emphasis on security provides businesses with peace of mind, enabling them to communicate freely without the fear of breaches.

Mitel 5 leverages the latest technologies, including artificial intelligence and machine learning, to enhance user experiences. Features like intelligent call routing and predictive analytics help streamline operations and improve response times to customer inquiries.

Overall, Mitel 5 stands as a comprehensive communication solution that harmonizes various aspects of business communication into one cohesive platform. From its flexible deployment options and user-friendly interface to advanced collaboration tools and robust security features, Mitel 5 empowers businesses to communicate effectively and efficiently in today’s dynamic work environment.
Top Page Image Contents