Mitel 5 manual Changing Do-Not-Disturb DND Messages, To program DND messages

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Administrator Phone Guide

Changing Do-Not-Disturb (DND) Messages

You can delete or change the default DND messages. A phone in DND halts all pages, incoming intercom calls, camped-on calls, and transferred calls to that phone. Queue callbacks, recalls, and direct ring-in calls are not blocked. Another user calling the phone while it is in DND hears a repeating signal of four fast tones and a pause. Display phones show the DND message.

The caller cannot camp on, but can queue or leave a station message at the phone.

In a network, each node has a list of DND messages that can be used only on that node. For reference, you can view default DND messages and record new messages in Table 3 on page 54. Refer to the appropriate phone user guide for more information about using DND Messages.

Note: When using primary and secondary languages, the system has default DND messages in both languages. When changing DND messages, you should keep the meanings for the messages in both lists the same. For example, if you change the primary language DND message 02 to PAGE ME, program a similar message for message 02 in the secondary language.

Note: You must use a Mitel 8660/8662 six-line display phone to reprogram messages that use Katakana (Japanese) characters. The Japanese language is not supported on the 5000-series phones.

To program DND messages:

Note: At any time, you can press * to return to the previous menu, or press the Speaker button to exit the programming session and cancel any unsaved changes.

1.Dial 9932 (9132 in Europe). If a passcode is required (see page 25), ENTER PASSCODE appears (otherwise, go to step 3).

2.Enter the passcode, and then press #. ENTER DATABASE OPTION (1 - 3) appears.

3.Press 2 or the SYSTEM menu button. ENTER SYSTEM OPTION (1 - 4) appears.

4.Press 1 or the DND MESSAGES menu button. SELECT DND MESSAGE # (01 - 20) appears.

5.Do one of the following:

•Enter a message number, and then press #.

•Press the SCROLL menu button, and then use the Volume buttons or the NEXT and PREVIOUS menu buttons to scroll through the options.

6.When the display shows the message that you want to change, enter the 1- to 16-character new message (you do not have to select the message). See “Supported Languages and Dial pad Character Descriptions” on page 9 for dial pad character descriptions.

7.Press # or the ACCEPT menu button. <Message> SCROLL OR EDIT appears.

8.Press # or the ACCEPT menu button again. SELECT DND MESSAGE # (01 - 20) appears. To program another message, scroll to the message you want and repeat steps 6 and 7. After programming all messages, press # while the display shows SELECT DND MES- SAGE # (01 - 20). DATABASE UPDATED appears followed by ENTER SYSTEM OPTION (1 - 4).

Note: You must return to the ENTER SYSTEM OPTION (1 - 4) menu to save DND message changes.

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Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Administrator Phone Guide TrademarksFeature Name Code Eur Dial 9811. Network Time Synchronized appears Number of Times Dialpad Button is PressedSelecting Nodes for Day or Night Mode Table of ContentsIii Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Administrator Types OverviewFeature References Additional ReferencesSystem Network Capacities System Networks and NodesNetwork Node or Device Capacity Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Introduction Phone Feature Button DifferencesPhone and System Administration Supported Languages and Dial pad Character DescriptionsNumber of Times Dial Pad Button is Pressed Custom Dial Pad Characters U.S. English and U.K. English52xx/53xx 8560/8660 8528/8568 All Others ButtonPhones Supporting Old Character Bitmaps Custom Dial Pad Characters Canadian FrenchPhones Supporting Japanese Character Bitmaps Custom Dial Pad Characters JapaneseSelecting Nodes for Day or Night Mode Single-Node and Network Multi-Node ConfigurationsSetting a Single-Node System in Day or Night Mode System Day and Night ModesSystem Date and Time Setting the System Date and TimeSystem Date and Time Updated appears To set the system date and timeSynchronizing Network Times To program or change System Speed Dial numbers and names System Speed DialTo delete System Speed Dial names or numbers Configuration Assistant To enable or disable administrator phones Enabling or Disabling Other Phones as Administrator PhonesStation Phone Programming Options To enable or disable Attendant phones Enabling or Disabling Attendant PhonesProgramming Phone Toll Restrictions Programming Extension User NamesTo program user names Name Restriction OfficeTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart System Programming Options Entering an Administrator Phone PasscodeTo enter an administrator phone passcode Verify Passcode appearsChanging Do-Not-Disturb DND Messages To program DND messagesChanging Default Reminder Messages To change default Reminder MessagesChanging Phone Extension Numbers To change a phone extension numberTo swap phone extension numbers Swapping Phone Extension NumbersPress 2 or Swap EXTS. Enter Station Extension appears System Database Programming Flowchart Programming the Trunk Answer Supervision Type Individual Trunk Programming OptionsTo program the Answer Supervision Type Programming Caller ID To program Caller ID for an individual trunkProgramming the Hybrid Balance Option Programming Dtmf or Dial Pulse SignallingTo program Dtmf or dial pulse signalling To program the Hybrid Balance OptionProgramming Trunk Group Assignments To assign a trunk to a different trunk groupProgramming the Busy Trunk Option To program the Busy Trunk optionTo program trunk group Day or Night Answer Access Programming Trunk Group Day or Night Answer AccessTrunk Group Programming Options Programming Trunk Group Day or Night Ring-in To program trunk group Day or Night Ring-inProgramming Trunk Group Toll Restrictions To program trunk group toll restrictionsProgramming Trunk Group Trunk Lists To program trunk group trunk listsTrunk Database Programming Flowchart From Previous Alarms Alarm TypesResponding to Alarms Network AlarmsAlarm Differences To respond to a major alarmTo use the feature codes to clear alarms Clearing AlarmsAdministrator Phone Guide To respond to a minor alarm To use menu buttons to clear alarmsAdministrator phones SYS Alarm #11 xNNNNWhere the 5000 CP Base Server is installed If this alarm recurs, contact service personnelTo reset the internal modem Resetting the Internal ModemTo enable/disable a modem Internal ModemTo run the Network Group Diagnostics Network Group DiagnosticsRunning Network Group Diagnostics Seizing a DeviceInvalid Board Number appears Freezing or Unfreezing the Network History History FreezesFreezing or Unfreezing the System History To freeze or unfreeze system historyAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide Administrator Troubleshooting Tips Troubleshooting TipsSystem Administrator and Provider Information Administrator Troubleshooting TipsPhone Information Administrator Phone PasscodeProgramming Planning Sheets Do-Not-Disturb MessagesReference Do-Not-Disturb Messages Reminder MessagesReminder Messages Station Extension Numbers Changing Station Extension NumbersSwapping Stations Swapped Extension NumbersIndividual Trunk Programming Individual Trunk ProgrammingTrunk Group Programming Trunk Group ProgrammingAdministrator Feature Codes Default Feature CodesAdministrator Feature Codes Feature Name Code Definition EurDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Quiescent Diagnostic Major Reset DiagnosticMark As Leaks Diagnostic Mark As Minor Reset DiagnosticTrunk Access Codes Trunk Access CodesPhone Feature Codes Phone Feature CodesFeature Name Code Definition Administrator Phone Guide Phone Feature Codes Do-Not-Disturb feature code halts all intercom calls Reorder tone and see the Cannot Access FeatureOutside party number is enabled Do-Not-Disturb CancelFeature code can be used to toggle the feature on or off Headset EnableHeadset Disable Feature code can be used to toggle the featureReminder Message Cancel Station Passcode feature code at the phone or when usingRemote Programming feature Cancel all reminder messages for the phoneSystem Forward Enable Application can enable routingSwitch Keymap Enables or disables the database-programmed SystemIndex IndexReminder Messages changing

5 specifications

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