Mitel 5 manual Troubleshooting Tips, System Administrator and Provider Information, Reference

Reference

Troubleshooting Tips

Topics in this section include information to help you troubleshoot problems.

System Administrator and Provider Information

Because this guide covers administrator set features only, you may find that you need additional assistance from your system administrator for issues such as creating new user accounts or changing system settings.

Your system administrator may be on site, or you may rely on your local provider (the company that installed your phone system and now services it) for system administration. All sales, service, and technical support are handled at the local level by your authorized Mitel provider. If you do not know the contact information for your local provider, use the “Partners – Mitel Partner Locator” link at the top of the Mitel Web site (www.mitel.com) to locate your nearest office.

Administrator Troubleshooting Tips

Table 1 lists administrator troubleshooting tips.

Table 1: Administrator Troubleshooting Tips

Problem	Possible Solution
I Cannot access administrator phone	You may be experiencing one of the following:
features.	• You may not be using the administrator phone assigned by the
	system administrator.
	• If passcode protection is enabled, you must enter a passcode
	before you can access administrator phone features. To
	determine your passcode, contact your system administrator or
	local authorized provider. See “System Administrator and
	Provider Information” above.
One of our employees has left the	See “Programming Extension User Names” on page 20.
company, and I need to change the user
name shown on the display.
I need to change the system time shown	See “Setting the System Date and Time” on page 14.
on the phone displays.
I cannot clear an alarm shown on the	You can use the administrator phone to clear alarms by entering the
phone display.	Clear System Alarm feature code (9850).
System users cannot use “*67” to block	To use “*67,” you must select an outside line directly rather than
Caller ID when placing external calls.	using Automatic Route Selection to select outside lines. Contact your
	system administrator or local authorized provider for more
	information. See “System Administrator and Provider Information” on
	page 53.
I can change the system time, but when I	Your system may be configured to use Network Time Protocol (NTP),
come in the morning, a different time	which automatically synchronizes network date and time at 12:15
appears.	A.M. daily, but the NTP server time is incorrect. Contact your system
	administrator for assistance in correcting the time on the NTP server.

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