Mitel 5 manual History Freezes, Freezing or Unfreezing the System History

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Phone and System Administration

History Freezes

When certain system failures occur, service personnel may request a system history freeze (system data snapshot), so they can analyze system activity for the time period preceding the alarm.

Note: Do not perform these procedures unless directed to do so by service personnel.

Freezing or Unfreezing the System History

You can freeze or unfreeze the current node system history.

To freeze or unfreeze system history:

1.Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2.Dial 9993 (9193 in Europe) to freeze the system history, or dial 9998 (9198 in Europe) to unfreeze the system history. HISTORY FROZEN (or UNFROZEN) appears. If you try to change the state of the system history to its current status, HISTORY ALREADY FROZEN (or UN- FROZEN) appears.

3.Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

Freezing or Unfreezing the Network History

You can freeze or unfreeze the network history for any node in the network. Service personnel can then pull the information from each node for troubleshooting purposes. Nodes are assigned to freeze zones by the database programmer to allow selective freezes. You must know which zone to freeze or unfreeze.

A node can be in more than one freeze zone. If you freeze a zone that contains a node that is already frozen, SOME NODES ALREADY FROZEN appears and the node remains frozen. If you unfreeze a zone with unfrozen nodes in it, SOME NODES ALREADY UNFROZEN appears. To determine the individual freeze status of the nodes, check the Message Print output.

To freeze or unfreeze network history:

1.Dial 9900 (9100 in Europe) to turn on diagnostics mode. DIAGNOSTICS ON appears.

2.Dial 9939 (9139 in Europe) to freeze the history a network node, or dial 9989 (9189 in Europe) to unfreeze the history of a network node. SELECT FRZ ZONE (0–9) # appears.

3.Enter the number of the node you want to freeze or unfreeze. FREEZE ZONE XX IS FROZEN (or UNFROZEN) appears. If you try to change the state of the system history to its current status, FREEZE ZONE XX ALREADY FROZEN (or UNFROZEN) appears.

4.Dial 9900 (9100 in Europe) to turn off diagnostics mode. DIAGNOSTICS OFF appears.

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Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Trademarks Administrator Phone GuideFeature Name Code Eur Number of Times Dialpad Button is Pressed Dial 9811. Network Time Synchronized appearsTable of Contents Selecting Nodes for Day or Night ModeIii Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Overview Administrator TypesAdditional References Feature ReferencesSystem Networks and Nodes System Network CapacitiesNetwork Node or Device Capacity Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Phone and System Administration Phone Feature Button DifferencesIntroduction Supported Languages and Dial pad Character Descriptions52xx/53xx 8560/8660 8528/8568 All Others Custom Dial Pad Characters U.S. English and U.K. EnglishNumber of Times Dial Pad Button is Pressed ButtonCustom Dial Pad Characters Canadian French Phones Supporting Old Character BitmapsCustom Dial Pad Characters Japanese Phones Supporting Japanese Character BitmapsSetting a Single-Node System in Day or Night Mode Single-Node and Network Multi-Node ConfigurationsSelecting Nodes for Day or Night Mode System Day and Night ModesSystem Date and Time Updated appears Setting the System Date and TimeSystem Date and Time To set the system date and timeSynchronizing Network Times System Speed Dial To program or change System Speed Dial numbers and namesTo delete System Speed Dial names or numbers Configuration Assistant Enabling or Disabling Other Phones as Administrator Phones To enable or disable administrator phonesStation Phone Programming Options Enabling or Disabling Attendant Phones To enable or disable Attendant phonesProgramming Extension User Names Programming Phone Toll RestrictionsTo program user names Office Name RestrictionTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart To enter an administrator phone passcode Entering an Administrator Phone PasscodeSystem Programming Options Verify Passcode appearsTo program DND messages Changing Do-Not-Disturb DND MessagesTo change default Reminder Messages Changing Default Reminder MessagesTo change a phone extension number Changing Phone Extension NumbersSwapping Phone Extension Numbers To swap phone extension numbersPress 2 or Swap EXTS. Enter Station Extension appears System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision TypeTo program the Answer Supervision Type To program Caller ID for an individual trunk Programming Caller IDTo program Dtmf or dial pulse signalling Programming Dtmf or Dial Pulse SignallingProgramming the Hybrid Balance Option To program the Hybrid Balance OptionTo assign a trunk to a different trunk group Programming Trunk Group AssignmentsTo program the Busy Trunk option Programming the Busy Trunk OptionProgramming Trunk Group Day or Night Answer Access To program trunk group Day or Night Answer AccessTrunk Group Programming Options To program trunk group Day or Night Ring-in Programming Trunk Group Day or Night Ring-inTo program trunk group toll restrictions Programming Trunk Group Toll RestrictionsTo program trunk group trunk lists Programming Trunk Group Trunk ListsTrunk Database Programming Flowchart From Previous Alarm Types AlarmsAlarm Differences Network AlarmsResponding to Alarms To respond to a major alarmAdministrator Phone Guide To respond to a minor alarm Clearing AlarmsTo use the feature codes to clear alarms To use menu buttons to clear alarmsWhere the 5000 CP Base Server is installed SYS Alarm #11 xNNNNAdministrator phones If this alarm recurs, contact service personnelTo enable/disable a modem Resetting the Internal ModemTo reset the internal modem Internal ModemRunning Network Group Diagnostics Network Group DiagnosticsTo run the Network Group Diagnostics Seizing a DeviceInvalid Board Number appears Freezing or Unfreezing the System History History FreezesFreezing or Unfreezing the Network History To freeze or unfreeze system historyAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide System Administrator and Provider Information Troubleshooting TipsAdministrator Troubleshooting Tips Administrator Troubleshooting TipsProgramming Planning Sheets Administrator Phone PasscodePhone Information Do-Not-Disturb MessagesReminder Messages Reference Do-Not-Disturb MessagesReminder Messages Swapping Stations Changing Station Extension NumbersStation Extension Numbers Swapped Extension NumbersTrunk Group Programming Individual Trunk ProgrammingIndividual Trunk Programming Trunk Group ProgrammingAdministrator Feature Codes Default Feature CodesAdministrator Feature Codes Feature Name Code Definition EurDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Mark As Leaks Diagnostic Mark As Major Reset DiagnosticQuiescent Diagnostic Minor Reset DiagnosticTrunk Access Codes Trunk Access CodesPhone Feature Codes Phone Feature CodesFeature Name Code Definition Administrator Phone Guide Phone Feature Codes Outside party number is enabled Reorder tone and see the Cannot Access FeatureDo-Not-Disturb feature code halts all intercom calls Do-Not-Disturb CancelHeadset Disable Headset EnableFeature code can be used to toggle the feature on or off Feature code can be used to toggle the featureRemote Programming feature Station Passcode feature code at the phone or when usingReminder Message Cancel Cancel all reminder messages for the phoneSwitch Keymap Application can enable routingSystem Forward Enable Enables or disables the database-programmed SystemIndex IndexReminder Messages changing

5 specifications

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