Alarms, Alarm Types | Mitel 5 manual

Administrator Phone Guide

Alarms

Alarms are generated on phones as the result of continuous self-diagnostics run within the system and are a basic indicator that there is a problem or potential problem with the system. The severity and type of alarm determines the corrective action necessary to resolve the problem.

To allow you to monitor multiple nodes, the system provides both system alarms, which includes voice processing alarms, and network-wide alarms. See Table 12 on page 44 for the complete list of minor system and voice processing alarms.

Alarm Types

On the 5000 CP, alarms are grouped into the following categories:

•Minor System alarms (000–019): These alarms indicate a minor system that can often be addressed without calling service personnel.

•Minor Voice Processing alarms (020–039): These alarms indicate a minor voice process- ing problem that can often be addressed without calling service personnel.

Note: Even when a voice processing alarm has been registered, the system may still function correctly

•Major System alarms (100–199): These alarms indicate a system problem that requires calling service personnel.

•Major Voice Processing alarms (200–224): These alarms indicate a voice processing problem that requires calling service personnel.

•Network alarms (225–244): These alarms indicate a system or voice processing problem generated from a remote node. These alarms are handled in the same way as the local alarm is handled. When a network alarm occurs, the local alarm (number) equivalent is displayed on the first line of your administrator’s phone and the node where the alarm originated is indicated on the second line. What distinguishes a network alarm from a local alarm is the node information that appears on the second line of the phone’s display.

Note: The alarm numbers 225–244 are used internally by the system and do not appear on your administrator’s phone. Instead, your administrator phone shows the equivalent local alarm number between 000 and 224.

•System Application alarms (A1001-A1099): These alarms indicate an issue with one of the system applications. See the individual alarm to determine the level of service required.

5 specifications

Mitel 5 is an advanced communication solution designed to enhance the way businesses connect and collaborate. With its rich set of features and user-centric approach, Mitel 5 stands out in the competitive landscape of unified communications. The platform integrates voice, video, messaging, and collaboration tools, making it easier for organizations to stay connected regardless of their location.

One of the key features of Mitel 5 is its flexible deployment options. Businesses can choose to implement it on-premises, in a hosted environment, or as a fully cloud-based solution, giving them the flexibility to tailor their communication strategy to their specific needs. This adaptability also allows organizations to scale their services effectively, adding or removing users as required without significant disruptions.

Mitel 5 boasts an intuitive user interface that simplifies daily operations for end-users. The platform supports a variety of devices, including desktop phones, mobile devices, and laptops, ensuring that employees can stay connected on their preferred gadgets. The mobile app is particularly noteworthy, enabling users to access key features such as making calls, sending messages, and joining video conferences seamlessly while on the go.

Another standout characteristic is its robust collaboration tools. Mitel 5 integrates video conferencing, screen sharing, and document collaboration capabilities, facilitating teamwork among remote and in-house staff alike. This makes it especially useful in today’s increasingly remote work environment, where effective collaboration is vital for success.

Security is also a major focus of Mitel 5. The platform employs advanced encryption protocols and security measures to safeguard communication and protect sensitive information. This emphasis on security provides businesses with peace of mind, enabling them to communicate freely without the fear of breaches.

Mitel 5 leverages the latest technologies, including artificial intelligence and machine learning, to enhance user experiences. Features like intelligent call routing and predictive analytics help streamline operations and improve response times to customer inquiries.

Overall, Mitel 5 stands as a comprehensive communication solution that harmonizes various aspects of business communication into one cohesive platform. From its flexible deployment options and user-friendly interface to advanced collaboration tools and robust security features, Mitel 5 empowers businesses to communicate effectively and efficiently in today’s dynamic work environment.