Mitel 5 Network Alarms, Alarm Differences, Responding to Alarms, To respond to a major alarm

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Phone and System Administration

Network Alarms

The system provides both system alarms, including voice processing alarms, and network-wide alarms so you can monitor multiple nodes:

•Network-Wide Alarms: When an event occurs that generates a network-wide alarm, the alarm is broadcast to every node in the system. This is configurable in DB Programming by your system administrator.

•System Alarms: System alarms appear only on the node on which the alarm was generated.

Alarm Differences

The system Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm appears at all affected phones. When a minor equipment failure occurs, a minor alarm is generated and appears on the primary attendant’s display and, if enabled, at your administrator phone. When a Voice Mail alarm is in effect, the telephone system may be functioning properly, but the voice processing system may be inoperative.

To differentiate between network-wide and local alarms, network-wide alarms appear on administrator phones preceded by NET ALARM, and local system alarms are preceded with SYS ALARM. Network-wide alarms override system alarms on your administrator phone. On remote nodes, network-wide alarms indicate the name of the node on which the alarm occurred. The node name is obtained from the username in DB Programming, if one is entered. Otherwise, only the node number appears.

A major alarm message, MAJOR ALARM, appears on all display phones in the event of a system- wide failure. The warning might also appear on a single phone if the phone or its cabling is defective. Because they indicate that all or part of the system is inoperative, major alarms require immediate attention from service personnel.

Responding to Alarms

A major alarm requires you to contact service personnel, while a minor alarm may or may not require you to contact service personnel in addition to clearing the alarm.

To respond to a major alarm:

1.Take the action as described below:

•#100-199 (major system alarms): An equipment failure has occurred that requires the attention of service personnel.

•#200-224 (major voice processing alarms): An equipment failure has occurred that requires the attention of service personnel.

•SYS ALARM #NNNN: Contact service personnel.

•CALL TECHNICIAN: Write down all alarm information, including what was taking place when the alarm occurred, and then contact service personnel.

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Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Trademarks Administrator Phone GuideFeature Name Code Eur Number of Times Dialpad Button is Pressed Dial 9811. Network Time Synchronized appearsTable of Contents Selecting Nodes for Day or Night ModeIii Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Overview Administrator TypesAdditional References Feature ReferencesSystem Networks and Nodes System Network CapacitiesNetwork Node or Device Capacity Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Supported Languages and Dial pad Character Descriptions Phone Feature Button DifferencesPhone and System Administration IntroductionButton Custom Dial Pad Characters U.S. English and U.K. English52xx/53xx 8560/8660 8528/8568 All Others Number of Times Dial Pad Button is PressedCustom Dial Pad Characters Canadian French Phones Supporting Old Character BitmapsCustom Dial Pad Characters Japanese Phones Supporting Japanese Character BitmapsSystem Day and Night Modes Single-Node and Network Multi-Node ConfigurationsSetting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night ModeTo set the system date and time Setting the System Date and TimeSystem Date and Time Updated appears System Date and TimeSynchronizing Network Times System Speed Dial To program or change System Speed Dial numbers and namesTo delete System Speed Dial names or numbers Configuration Assistant Enabling or Disabling Other Phones as Administrator Phones To enable or disable administrator phonesStation Phone Programming Options Enabling or Disabling Attendant Phones To enable or disable Attendant phonesProgramming Extension User Names Programming Phone Toll RestrictionsTo program user names Office Name RestrictionTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart Verify Passcode appears Entering an Administrator Phone PasscodeTo enter an administrator phone passcode System Programming OptionsTo program DND messages Changing Do-Not-Disturb DND MessagesTo change default Reminder Messages Changing Default Reminder MessagesTo change a phone extension number Changing Phone Extension NumbersSwapping Phone Extension Numbers To swap phone extension numbersPress 2 or Swap EXTS. Enter Station Extension appears System Database Programming Flowchart Individual Trunk Programming Options Programming the Trunk Answer Supervision TypeTo program the Answer Supervision Type To program Caller ID for an individual trunk Programming Caller IDTo program the Hybrid Balance Option Programming Dtmf or Dial Pulse SignallingTo program Dtmf or dial pulse signalling Programming the Hybrid Balance OptionTo assign a trunk to a different trunk group Programming Trunk Group AssignmentsTo program the Busy Trunk option Programming the Busy Trunk OptionProgramming Trunk Group Day or Night Answer Access To program trunk group Day or Night Answer AccessTrunk Group Programming Options To program trunk group Day or Night Ring-in Programming Trunk Group Day or Night Ring-inTo program trunk group toll restrictions Programming Trunk Group Toll RestrictionsTo program trunk group trunk lists Programming Trunk Group Trunk ListsTrunk Database Programming Flowchart From Previous Alarm Types AlarmsTo respond to a major alarm Network AlarmsAlarm Differences Responding to AlarmsTo use menu buttons to clear alarms Clearing AlarmsAdministrator Phone Guide To respond to a minor alarm To use the feature codes to clear alarmsIf this alarm recurs, contact service personnel SYS Alarm #11 xNNNNWhere the 5000 CP Base Server is installed Administrator phonesInternal Modem Resetting the Internal ModemTo enable/disable a modem To reset the internal modemSeizing a Device Network Group DiagnosticsRunning Network Group Diagnostics To run the Network Group DiagnosticsInvalid Board Number appears To freeze or unfreeze system history History FreezesFreezing or Unfreezing the System History Freezing or Unfreezing the Network HistoryAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide Administrator Troubleshooting Tips Troubleshooting TipsSystem Administrator and Provider Information Administrator Troubleshooting TipsDo-Not-Disturb Messages Administrator Phone PasscodeProgramming Planning Sheets Phone InformationReminder Messages Reference Do-Not-Disturb MessagesReminder Messages Swapped Extension Numbers Changing Station Extension NumbersSwapping Stations Station Extension NumbersTrunk Group Programming Individual Trunk ProgrammingTrunk Group Programming Individual Trunk ProgrammingFeature Name Code Definition Eur Default Feature CodesAdministrator Feature Codes Administrator Feature CodesDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Minor Reset Diagnostic Major Reset DiagnosticMark As Leaks Diagnostic Mark As Quiescent DiagnosticTrunk Access Codes Trunk Access CodesPhone Feature Codes Phone Feature CodesFeature Name Code Definition Administrator Phone Guide Phone Feature Codes Do-Not-Disturb Cancel Reorder tone and see the Cannot Access FeatureOutside party number is enabled Do-Not-Disturb feature code halts all intercom callsFeature code can be used to toggle the feature Headset EnableHeadset Disable Feature code can be used to toggle the feature on or offCancel all reminder messages for the phone Station Passcode feature code at the phone or when usingRemote Programming feature Reminder Message CancelEnables or disables the database-programmed System Application can enable routingSwitch Keymap System Forward EnableIndex IndexReminder Messages changing

5 specifications

Mitel 5 is an advanced communication solution designed to enhance the way businesses connect and collaborate. With its rich set of features and user-centric approach, Mitel 5 stands out in the competitive landscape of unified communications. The platform integrates voice, video, messaging, and collaboration tools, making it easier for organizations to stay connected regardless of their location.

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