Mitel 5 manual Appendix a Reference

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Table of Contents

Appendix A : Reference

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

System Administrator and Provider Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Administrator Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Programming Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Administrator Phone Passcode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Phone Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Do-Not-Disturb Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Changing Station Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Swapping Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Individual Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Trunk Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Administrator Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Diagnostics Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Trunk Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Phone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

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Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Trademarks Administrator Phone GuideFeature Name Code Eur Number of Times Dialpad Button is Pressed Dial 9811. Network Time Synchronized appearsSelecting Nodes for Day or Night Mode Table of ContentsIii Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Overview Administrator TypesAdditional References Feature ReferencesSystem Network Capacities System Networks and NodesNetwork Node or Device Capacity Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Supported Languages and Dial pad Character Descriptions Phone Feature Button DifferencesPhone and System Administration IntroductionButton Custom Dial Pad Characters U.S. English and U.K. English52xx/53xx 8560/8660 8528/8568 All Others Number of Times Dial Pad Button is PressedCustom Dial Pad Characters Canadian French Phones Supporting Old Character BitmapsCustom Dial Pad Characters Japanese Phones Supporting Japanese Character BitmapsSystem Day and Night Modes Single-Node and Network Multi-Node ConfigurationsSetting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night ModeTo set the system date and time Setting the System Date and TimeSystem Date and Time Updated appears System Date and TimeSynchronizing Network Times To program or change System Speed Dial numbers and names System Speed DialTo delete System Speed Dial names or numbers Configuration Assistant To enable or disable administrator phones Enabling or Disabling Other Phones as Administrator PhonesStation Phone Programming Options Enabling or Disabling Attendant Phones To enable or disable Attendant phonesProgramming Phone Toll Restrictions Programming Extension User NamesTo program user names Office Name RestrictionTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart Verify Passcode appears Entering an Administrator Phone PasscodeTo enter an administrator phone passcode System Programming OptionsTo program DND messages Changing Do-Not-Disturb DND MessagesTo change default Reminder Messages Changing Default Reminder MessagesTo change a phone extension number Changing Phone Extension NumbersTo swap phone extension numbers Swapping Phone Extension NumbersPress 2 or Swap EXTS. Enter Station Extension appears System Database Programming Flowchart Programming the Trunk Answer Supervision Type Individual Trunk Programming OptionsTo program the Answer Supervision Type To program Caller ID for an individual trunk Programming Caller IDTo program the Hybrid Balance Option Programming Dtmf or Dial Pulse SignallingTo program Dtmf or dial pulse signalling Programming the Hybrid Balance OptionTo assign a trunk to a different trunk group Programming Trunk Group AssignmentsTo program the Busy Trunk option Programming the Busy Trunk OptionTo program trunk group Day or Night Answer Access Programming Trunk Group Day or Night Answer AccessTrunk Group Programming Options To program trunk group Day or Night Ring-in Programming Trunk Group Day or Night Ring-inTo program trunk group toll restrictions Programming Trunk Group Toll RestrictionsTo program trunk group trunk lists Programming Trunk Group Trunk ListsTrunk Database Programming Flowchart From Previous Alarm Types AlarmsTo respond to a major alarm Network AlarmsAlarm Differences Responding to AlarmsTo use menu buttons to clear alarms Clearing AlarmsAdministrator Phone Guide To respond to a minor alarm To use the feature codes to clear alarmsIf this alarm recurs, contact service personnel SYS Alarm #11 xNNNNWhere the 5000 CP Base Server is installed Administrator phonesInternal Modem Resetting the Internal ModemTo enable/disable a modem To reset the internal modemSeizing a Device Network Group DiagnosticsRunning Network Group Diagnostics To run the Network Group DiagnosticsInvalid Board Number appears To freeze or unfreeze system history History FreezesFreezing or Unfreezing the System History Freezing or Unfreezing the Network HistoryAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide Administrator Troubleshooting Tips Troubleshooting TipsSystem Administrator and Provider Information Administrator Troubleshooting TipsDo-Not-Disturb Messages Administrator Phone PasscodeProgramming Planning Sheets Phone InformationReference Do-Not-Disturb Messages Reminder MessagesReminder Messages Swapped Extension Numbers Changing Station Extension NumbersSwapping Stations Station Extension NumbersTrunk Group Programming Individual Trunk ProgrammingTrunk Group Programming Individual Trunk ProgrammingFeature Name Code Definition Eur Default Feature CodesAdministrator Feature Codes Administrator Feature CodesDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Minor Reset Diagnostic Major Reset DiagnosticMark As Leaks Diagnostic Mark As Quiescent DiagnosticTrunk Access Codes Trunk Access CodesPhone Feature Codes Phone Feature CodesFeature Name Code Definition Administrator Phone Guide Phone Feature Codes Do-Not-Disturb Cancel Reorder tone and see the Cannot Access FeatureOutside party number is enabled Do-Not-Disturb feature code halts all intercom callsFeature code can be used to toggle the feature Headset EnableHeadset Disable Feature code can be used to toggle the feature on or offCancel all reminder messages for the phone Station Passcode feature code at the phone or when usingRemote Programming feature Reminder Message CancelEnables or disables the database-programmed System Application can enable routingSwitch Keymap System Forward EnableIndex IndexReminder Messages changing

5 specifications

Mitel 5 is an advanced communication solution designed to enhance the way businesses connect and collaborate. With its rich set of features and user-centric approach, Mitel 5 stands out in the competitive landscape of unified communications. The platform integrates voice, video, messaging, and collaboration tools, making it easier for organizations to stay connected regardless of their location.

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Security is also a major focus of Mitel 5. The platform employs advanced encryption protocols and security measures to safeguard communication and protect sensitive information. This emphasis on security provides businesses with peace of mind, enabling them to communicate freely without the fear of breaches.

Mitel 5 leverages the latest technologies, including artificial intelligence and machine learning, to enhance user experiences. Features like intelligent call routing and predictive analytics help streamline operations and improve response times to customer inquiries.

Overall, Mitel 5 stands as a comprehensive communication solution that harmonizes various aspects of business communication into one cohesive platform. From its flexible deployment options and user-friendly interface to advanced collaboration tools and robust security features, Mitel 5 empowers businesses to communicate effectively and efficiently in today’s dynamic work environment.