Mitel 5 manual Clearing Alarms, Administrator Phone Guide To respond to a minor alarm

Page 52

Administrator Phone Guide

To respond to a minor alarm:

1.When a minor alarm indication appears, write down the alarm information.

2.While on-hook, clear the alarm as described in “Clearing Alarms” on page 44. SYSTEM (or

NETWORK) ALARM CLEARED appears.

3.Take the appropriate action as indicated in Table 12 on page 44. If an alarm is not listed in the table, contact service personnel.

Clearing Alarms

You can clear a network-wide alarm on the local node only or on every node in the network. To clear an alarm, you can use either the administrator feature codes or menu buttons.

To use the feature codes to clear alarms:

1.Dial one of the following feature codes to clear the alarm:

•Clear Network Alarm (9851): This feature code clears network-wide alarms on every node in the network, but it does not affect system alarms. The Clear Network Alarm feature code may be entered on any node in the network, but the Send Network Alarms flag must be set for you to clear alarms on other nodes in the network.

•Clear System Alarm (9850): This feature code clears all local and network-wide sys- tem alarm displays on your node.

After you enter the feature code, SYSTEM (or NETWORK) ALARM CLEARED appears, and the highest priority alarm is cleared. If applicable, enter the feature code again to clear the next alarm in the queue (only one alarm is cleared at a time).

To use menu buttons to clear alarms:

1.Do one of the following:

•Press the CLEAR ALL ALARMS menu button to clear all alarms. ALL ALARMS CLEARED appears, and the display returns to the idle menu.

•Press the CLEAR ALARM menu button to clear the currently displayed alarm. SYSTEM (or NETWORK) ALARM CLEARED appears, and the display shows the next highest pri- ority, if applicable. If there are no more alarms, the display returns to the idle menu.

 

Table 12: Minor System and Voice Processing Alarms

 

 

 

Alarm Text

 

Description and Action Required

 

 

 

SYS ALARM #10

 

A phone has remained off-hook and inactive past the expiration of the Inactivity

xNNNN OFF HOOK

 

Alarm timer. The display and the SMDR indicate which phone is off-hook. The lamps

 

 

in the button for that station on attached Direct Station Select (DSS) units or

 

 

Programmable Key Module (PKM) units and on the Speed Dial buttons of other

 

 

phones flutter continuously.

 

 

Locate the phone and replace the handset in the cradle. Calls being transmitted over

 

 

the secondary voice path are not affected or interrupted by an off-hook alarm

 

 

condition.

 

 

 

 

 

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Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Administrator Phone Guide TrademarksFeature Name Code Eur Dial 9811. Network Time Synchronized appears Number of Times Dialpad Button is PressedSelecting Nodes for Day or Night Mode Table of ContentsIii Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Administrator Types OverviewFeature References Additional ReferencesSystem Network Capacities System Networks and NodesNetwork Node or Device Capacity Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Phone Feature Button Differences Phone and System AdministrationIntroduction Supported Languages and Dial pad Character DescriptionsCustom Dial Pad Characters U.S. English and U.K. English 52xx/53xx 8560/8660 8528/8568 All OthersNumber of Times Dial Pad Button is Pressed ButtonPhones Supporting Old Character Bitmaps Custom Dial Pad Characters Canadian FrenchPhones Supporting Japanese Character Bitmaps Custom Dial Pad Characters JapaneseSingle-Node and Network Multi-Node Configurations Setting a Single-Node System in Day or Night ModeSelecting Nodes for Day or Night Mode System Day and Night ModesSetting the System Date and Time System Date and Time Updated appearsSystem Date and Time To set the system date and timeSynchronizing Network Times To program or change System Speed Dial numbers and names System Speed DialTo delete System Speed Dial names or numbers Configuration Assistant To enable or disable administrator phones Enabling or Disabling Other Phones as Administrator PhonesStation Phone Programming Options To enable or disable Attendant phones Enabling or Disabling Attendant PhonesProgramming Phone Toll Restrictions Programming Extension User NamesTo program user names Name Restriction OfficeTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart Entering an Administrator Phone Passcode To enter an administrator phone passcodeSystem Programming Options Verify Passcode appearsChanging Do-Not-Disturb DND Messages To program DND messagesChanging Default Reminder Messages To change default Reminder MessagesChanging Phone Extension Numbers To change a phone extension numberTo swap phone extension numbers Swapping Phone Extension NumbersPress 2 or Swap EXTS. Enter Station Extension appears System Database Programming Flowchart Programming the Trunk Answer Supervision Type Individual Trunk Programming OptionsTo program the Answer Supervision Type Programming Caller ID To program Caller ID for an individual trunkProgramming Dtmf or Dial Pulse Signalling To program Dtmf or dial pulse signallingProgramming the Hybrid Balance Option To program the Hybrid Balance OptionProgramming Trunk Group Assignments To assign a trunk to a different trunk groupProgramming the Busy Trunk Option To program the Busy Trunk optionTo program trunk group Day or Night Answer Access Programming Trunk Group Day or Night Answer AccessTrunk Group Programming Options Programming Trunk Group Day or Night Ring-in To program trunk group Day or Night Ring-inProgramming Trunk Group Toll Restrictions To program trunk group toll restrictionsProgramming Trunk Group Trunk Lists To program trunk group trunk listsTrunk Database Programming Flowchart From Previous Alarms Alarm TypesNetwork Alarms Alarm DifferencesResponding to Alarms To respond to a major alarmClearing Alarms Administrator Phone Guide To respond to a minor alarmTo use the feature codes to clear alarms To use menu buttons to clear alarmsSYS Alarm #11 xNNNN Where the 5000 CP Base Server is installedAdministrator phones If this alarm recurs, contact service personnelResetting the Internal Modem To enable/disable a modemTo reset the internal modem Internal ModemNetwork Group Diagnostics Running Network Group DiagnosticsTo run the Network Group Diagnostics Seizing a DeviceInvalid Board Number appears History Freezes Freezing or Unfreezing the System HistoryFreezing or Unfreezing the Network History To freeze or unfreeze system historyAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide Troubleshooting Tips System Administrator and Provider InformationAdministrator Troubleshooting Tips Administrator Troubleshooting TipsAdministrator Phone Passcode Programming Planning SheetsPhone Information Do-Not-Disturb MessagesReference Do-Not-Disturb Messages Reminder MessagesReminder Messages Changing Station Extension Numbers Swapping StationsStation Extension Numbers Swapped Extension NumbersIndividual Trunk Programming Trunk Group ProgrammingIndividual Trunk Programming Trunk Group ProgrammingDefault Feature Codes Administrator Feature CodesAdministrator Feature Codes Feature Name Code Definition EurDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Major Reset Diagnostic Mark As Leaks Diagnostic Mark AsQuiescent Diagnostic Minor Reset DiagnosticTrunk Access Codes Trunk Access CodesPhone Feature Codes Phone Feature CodesFeature Name Code Definition Administrator Phone Guide Phone Feature Codes Reorder tone and see the Cannot Access Feature Outside party number is enabledDo-Not-Disturb feature code halts all intercom calls Do-Not-Disturb CancelHeadset Enable Headset DisableFeature code can be used to toggle the feature on or off Feature code can be used to toggle the featureStation Passcode feature code at the phone or when using Remote Programming featureReminder Message Cancel Cancel all reminder messages for the phoneApplication can enable routing Switch KeymapSystem Forward Enable Enables or disables the database-programmed SystemIndex IndexReminder Messages changing

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