Mitel 5 manual Phone Feature Codes, Feature Name Code Definition

Page 71

Reference

Phone Feature Codes

Table 12 lists phone feature codes.

Table 12: Phone Feature Codes

Feature Name

Code

Definition

 

 

 

Account Code –

391

Allows the phone user to enter a forced or optional account code

All Calls Following

 

that will apply to all calls following the entry of this feature code and

 

 

will appear in the SMDR. To disable the All Calls Following feature,

 

 

the feature code is entered again without an account code.

 

 

 

Account Code – Optional

390

Allows the phone user to enter an optional account code for SMDR

 

 

reports during an outside call.

ACD Agent Login

326

These feature codes allow an ACD hunt group member (agent) to

ACD Agent Logout

327

log into and out of one or more ACD hunt groups. The agent will

ACD Agent Login/Logout Toggle

328

only receive calls through the ACD hunt group while logged in.

 

 

 

ACD Agent Wrap-Up Terminate

329

When an ACD agent completes a call, no other ACD hunt group

 

 

call will ring at the phone until the ACD Wrap-Up Timer expires or

 

 

the agent enters this feature code to terminate the wrap-up

 

 

session.

 

 

 

Activate Door Relay

332

If enabled, activates a door relay switch on the system to unlock a

 

 

door (i.e., “buzz” it open).

 

 

 

Agent Help

375

The Agent Help feature allows a phone user to request help from

 

 

a designated “Agent Help Extension” during a two- or three-party

 

 

call.

 

 

 

Agent Help Reject

376

When a request-for-help call rings, the Agent Help Extension can

 

 

choose to join the call or enter this feature code to reject the

 

 

request.

 

 

 

Answer (Ringing Call)

351

Answers the call that has been ringing or holding the longest at

 

 

that phone.

Audio Diagnostics

320

When initiated, users are prompted to answer questions about the

 

 

audio problems by pressing specific keypad buttons.

 

 

 

Automatic CO Access On/Off

360

(Not used on single line phones) Allows the phone user to

 

 

determine how ringing outside calls will be answered: simply by

 

 

lifting the handset or pressing the Speaker button (automatic

 

 

answer), or by lifting the handset or pressing the Speaker button

 

 

and pressing a Call button, individual trunk button or the ANSWER

 

 

button.

 

 

 

Automatic IC Access On/Off

361

(Not used on single line phones) Allows the phone user to

 

 

determine how ringing intercom calls will be answered: simply by

 

 

lifting the handset (automatic answer), or by lifting the handset and

 

 

pressing the IC button (or a Call button, if there is no IC button).

 

 

 

Automatic Trunk Answer

350

Using this feature code, phone users with allowed answer can pick

 

 

up trunks that are ringing into the system, but that are not actually

 

 

ringing at their phones. This feature does not pick up transferred

 

 

calls or recalls that are ringing at the phone.

 

 

 

 

 

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Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Trademarks Administrator Phone GuideFeature Name Code Eur Number of Times Dialpad Button is Pressed Dial 9811. Network Time Synchronized appearsIii Table of ContentsSelecting Nodes for Day or Night Mode Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Overview Administrator TypesAdditional References Feature ReferencesNetwork Node or Device Capacity System Networks and NodesSystem Network Capacities Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Supported Languages and Dial pad Character Descriptions Phone Feature Button DifferencesPhone and System Administration IntroductionButton Custom Dial Pad Characters U.S. English and U.K. English52xx/53xx 8560/8660 8528/8568 All Others Number of Times Dial Pad Button is PressedCustom Dial Pad Characters Canadian French Phones Supporting Old Character BitmapsCustom Dial Pad Characters Japanese Phones Supporting Japanese Character BitmapsSystem Day and Night Modes Single-Node and Network Multi-Node ConfigurationsSetting a Single-Node System in Day or Night Mode Selecting Nodes for Day or Night ModeTo set the system date and time Setting the System Date and TimeSystem Date and Time Updated appears System Date and TimeSynchronizing Network Times To delete System Speed Dial names or numbers System Speed DialTo program or change System Speed Dial numbers and names Configuration Assistant Station Phone Programming Options Enabling or Disabling Other Phones as Administrator PhonesTo enable or disable administrator phones Enabling or Disabling Attendant Phones To enable or disable Attendant phonesTo program user names Programming Extension User NamesProgramming Phone Toll Restrictions Office Name RestrictionTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart Verify Passcode appears Entering an Administrator Phone PasscodeTo enter an administrator phone passcode System Programming OptionsTo program DND messages Changing Do-Not-Disturb DND MessagesTo change default Reminder Messages Changing Default Reminder MessagesTo change a phone extension number Changing Phone Extension NumbersPress 2 or Swap EXTS. Enter Station Extension appears Swapping Phone Extension NumbersTo swap phone extension numbers System Database Programming Flowchart To program the Answer Supervision Type Individual Trunk Programming OptionsProgramming the Trunk Answer Supervision Type To program Caller ID for an individual trunk Programming Caller IDTo program the Hybrid Balance Option Programming Dtmf or Dial Pulse SignallingTo program Dtmf or dial pulse signalling Programming the Hybrid Balance OptionTo assign a trunk to a different trunk group Programming Trunk Group AssignmentsTo program the Busy Trunk option Programming the Busy Trunk OptionTrunk Group Programming Options Programming Trunk Group Day or Night Answer AccessTo program trunk group Day or Night Answer Access To program trunk group Day or Night Ring-in Programming Trunk Group Day or Night Ring-inTo program trunk group toll restrictions Programming Trunk Group Toll RestrictionsTo program trunk group trunk lists Programming Trunk Group Trunk ListsTrunk Database Programming Flowchart From Previous Alarm Types AlarmsTo respond to a major alarm Network AlarmsAlarm Differences Responding to AlarmsTo use menu buttons to clear alarms Clearing AlarmsAdministrator Phone Guide To respond to a minor alarm To use the feature codes to clear alarmsIf this alarm recurs, contact service personnel SYS Alarm #11 xNNNNWhere the 5000 CP Base Server is installed Administrator phonesInternal Modem Resetting the Internal ModemTo enable/disable a modem To reset the internal modemSeizing a Device Network Group DiagnosticsRunning Network Group Diagnostics To run the Network Group DiagnosticsInvalid Board Number appears To freeze or unfreeze system history History FreezesFreezing or Unfreezing the System History Freezing or Unfreezing the Network HistoryAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide Administrator Troubleshooting Tips Troubleshooting TipsSystem Administrator and Provider Information Administrator Troubleshooting TipsDo-Not-Disturb Messages Administrator Phone PasscodeProgramming Planning Sheets Phone InformationReminder Messages Reminder MessagesReference Do-Not-Disturb Messages Swapped Extension Numbers Changing Station Extension NumbersSwapping Stations Station Extension NumbersTrunk Group Programming Individual Trunk ProgrammingTrunk Group Programming Individual Trunk ProgrammingFeature Name Code Definition Eur Default Feature CodesAdministrator Feature Codes Administrator Feature CodesDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Minor Reset Diagnostic Major Reset DiagnosticMark As Leaks Diagnostic Mark As Quiescent DiagnosticTrunk Access Codes Trunk Access CodesFeature Name Code Definition Phone Feature CodesPhone Feature Codes Administrator Phone Guide Phone Feature Codes Do-Not-Disturb Cancel Reorder tone and see the Cannot Access FeatureOutside party number is enabled Do-Not-Disturb feature code halts all intercom callsFeature code can be used to toggle the feature Headset EnableHeadset Disable Feature code can be used to toggle the feature on or offCancel all reminder messages for the phone Station Passcode feature code at the phone or when usingRemote Programming feature Reminder Message CancelEnables or disables the database-programmed System Application can enable routingSwitch Keymap System Forward EnableIndex IndexReminder Messages changing

5 specifications

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