Mitel 5 manual Administrator Phone Guide Diagnostics Feature Codes

Page 68

Administrator Phone Guide

Table 10: Diagnostics Feature Codes (continued)

Feature Name

Code

Definition

U.S. (Eur.)

 

 

 

 

 

Diagnostic –

9926 (9126)

Turns off the ASAI output to Message Print. ASAI is the protocol

ASAI Snoop Off

 

the system uses to talk to DB Programming and the AVDAP.

 

 

Turning this feature on helps the support personnel debug the

 

 

messaging between Call Processing and DB Programming or Call

 

 

Processing and the AVDAP.

 

 

 

Diagnostic –

9927 (9127)

Turns on the ASAI output to Message Print. ASAI is the protocol

ASAI Snoop On

 

the system uses to talk to DB Programming and the voice

 

 

processing system. Turning this feature on helps the support

 

 

personnel debug the messaging between Call Processing and DB

 

 

Programming or Call Processing and the AVDAP.

 

 

 

Diagnostic –

9933 (9133)

Allows a field technician to dump a device or structure when

Dump Extension

 

debugging a problem. The system dumps the internal data

 

 

structures for that extension to message print. If you press the

 

 

pound button (#) you are prompted for a command. The

 

 

command allows you to enter an alphanumeric string of the

 

 

structure to dump.

 

 

 

Diagnostic –

9936 (9136)

Pressing the Dump Node Information feature code dumps

Dump Node Information

 

specified node information to Message Print for diagnostic

 

 

purpose. When the system prompts for a node number, enter the

 

 

applicable node number or zero (0) for all nodes within a network.

 

 

If the node does not exist, an error message saying INVALID

 

 

NODE NUMBER appears and prompts you for a node number

 

 

again.

 

 

After entering a node number, the system displays a confirmation

 

 

message on the phone display. This helps you analyze which

 

 

nodes are up and which nodes are down (the word ‘down’ does

 

 

not mean that the node is completely down, it simply means the

 

 

node is unreachable). For Example:

 

 

If all nodes are up, the display shows ALL NODES ARE UP X. The

 

 

‘X’ represents the total number of the nodes.

 

 

If node 3 and 5 of a 5-node network are down, the display shows

 

 

# NODES DOWN 2 3 5.

 

 

 

Diagnostic –

9943 (9143)

For internal engineering use only.

Heap Dump

 

 

 

 

 

Diagnostic –

9947 (9147)

This feature code outputs miscellaneous heap information to

Heap Statistics

 

Message Print as well as putting up a message on the phone that

 

 

indicates the percentage of available dynamic heap memory. This

 

 

feature code is useful in determining if the system is losing heap

 

 

memory and how quickly the system may be losing it.

 

 

 

 

 

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Contents RMMM=`m=`çããìåáÅ~íáçåë=mä~íÑçêã Administrator Phone Guide TrademarksFeature Name Code Eur Dial 9811. Network Time Synchronized appears Number of Times Dialpad Button is PressedIii Table of ContentsSelecting Nodes for Day or Night Mode Internal Modem Appendix a Reference Page FåíêçÇìÅíáçå Administrator Phone Guide Administrator Types OverviewFeature References Additional ReferencesNetwork Node or Device Capacity System Networks and NodesSystem Network Capacities Multicultural English References MÜçåÉ=~åÇ=póëíÉã=Çãáåáëíê~íáçå Administrator Phone Guide Phone Feature Button Differences Phone and System AdministrationIntroduction Supported Languages and Dial pad Character DescriptionsCustom Dial Pad Characters U.S. English and U.K. English 52xx/53xx 8560/8660 8528/8568 All OthersNumber of Times Dial Pad Button is Pressed ButtonPhones Supporting Old Character Bitmaps Custom Dial Pad Characters Canadian FrenchPhones Supporting Japanese Character Bitmaps Custom Dial Pad Characters JapaneseSingle-Node and Network Multi-Node Configurations Setting a Single-Node System in Day or Night ModeSelecting Nodes for Day or Night Mode System Day and Night ModesSetting the System Date and Time System Date and Time Updated appearsSystem Date and Time To set the system date and timeSynchronizing Network Times To delete System Speed Dial names or numbers System Speed DialTo program or change System Speed Dial numbers and names Configuration Assistant Station Phone Programming Options Enabling or Disabling Other Phones as Administrator PhonesTo enable or disable administrator phones To enable or disable Attendant phones Enabling or Disabling Attendant PhonesTo program user names Programming Extension User NamesProgramming Phone Toll Restrictions Name Restriction OfficeTo program toll restrictions for specific phones Phone and System Administration Station Programming Flowchart Entering an Administrator Phone Passcode To enter an administrator phone passcodeSystem Programming Options Verify Passcode appearsChanging Do-Not-Disturb DND Messages To program DND messagesChanging Default Reminder Messages To change default Reminder MessagesChanging Phone Extension Numbers To change a phone extension numberPress 2 or Swap EXTS. Enter Station Extension appears Swapping Phone Extension NumbersTo swap phone extension numbers System Database Programming Flowchart To program the Answer Supervision Type Individual Trunk Programming OptionsProgramming the Trunk Answer Supervision Type Programming Caller ID To program Caller ID for an individual trunkProgramming Dtmf or Dial Pulse Signalling To program Dtmf or dial pulse signallingProgramming the Hybrid Balance Option To program the Hybrid Balance OptionProgramming Trunk Group Assignments To assign a trunk to a different trunk groupProgramming the Busy Trunk Option To program the Busy Trunk optionTrunk Group Programming Options Programming Trunk Group Day or Night Answer AccessTo program trunk group Day or Night Answer Access Programming Trunk Group Day or Night Ring-in To program trunk group Day or Night Ring-inProgramming Trunk Group Toll Restrictions To program trunk group toll restrictionsProgramming Trunk Group Trunk Lists To program trunk group trunk listsTrunk Database Programming Flowchart From Previous Alarms Alarm TypesNetwork Alarms Alarm DifferencesResponding to Alarms To respond to a major alarmClearing Alarms Administrator Phone Guide To respond to a minor alarmTo use the feature codes to clear alarms To use menu buttons to clear alarmsSYS Alarm #11 xNNNN Where the 5000 CP Base Server is installedAdministrator phones If this alarm recurs, contact service personnelResetting the Internal Modem To enable/disable a modemTo reset the internal modem Internal ModemNetwork Group Diagnostics Running Network Group DiagnosticsTo run the Network Group Diagnostics Seizing a DeviceInvalid Board Number appears History Freezes Freezing or Unfreezing the System HistoryFreezing or Unfreezing the Network History To freeze or unfreeze system historyAdministrator Phone Guide OÉÑÉêÉåÅÉ Administrator Phone Guide Troubleshooting Tips System Administrator and Provider InformationAdministrator Troubleshooting Tips Administrator Troubleshooting TipsAdministrator Phone Passcode Programming Planning SheetsPhone Information Do-Not-Disturb MessagesReminder Messages Reminder MessagesReference Do-Not-Disturb Messages Changing Station Extension Numbers Swapping StationsStation Extension Numbers Swapped Extension NumbersIndividual Trunk Programming Trunk Group ProgrammingIndividual Trunk Programming Trunk Group ProgrammingDefault Feature Codes Administrator Feature CodesAdministrator Feature Codes Feature Name Code Definition EurDiagnostics Feature Codes Diagnostics Feature CodesAdministrator Phone Guide Diagnostics Feature Codes Major Reset Diagnostic Mark As Leaks Diagnostic Mark AsQuiescent Diagnostic Minor Reset DiagnosticTrunk Access Codes Trunk Access CodesFeature Name Code Definition Phone Feature CodesPhone Feature Codes Administrator Phone Guide Phone Feature Codes Reorder tone and see the Cannot Access Feature Outside party number is enabledDo-Not-Disturb feature code halts all intercom calls Do-Not-Disturb CancelHeadset Enable Headset DisableFeature code can be used to toggle the feature on or off Feature code can be used to toggle the featureStation Passcode feature code at the phone or when using Remote Programming featureReminder Message Cancel Cancel all reminder messages for the phoneApplication can enable routing Switch KeymapSystem Forward Enable Enables or disables the database-programmed SystemIndex IndexReminder Messages changing

5 specifications

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