Toshiba Digital Business Telephone Solutions manual ACD Supervisor Guide

Page 1

TOSHIBA	Telecommunications Division

Digital Business Telephone Solutions

ACD Supervisor Guide

Release 2

November 2001

Image 1

Contents ACD Supervisor Guide Copyright Telecommunications Division Publication InformationContents Strata CT ACD Supervisor November Organisation IntroductionAction/Response ConventionsRelated Documents/Media Related Documents/Media ACD Group Supervisor Grand TourGrand Tour Fixed Buttons ButtonsFlexible Buttons Directory Number DN Buttons Soft KeysDirectory Button Definitions Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent AssistanceSupervisor Log In/Out Logging In/OutSuccessful log is displayed on Your LCD shown on the rightAgent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To monitor Queue Status To view the status of another ACD groupTo end monitoring Call MonitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue StatusTo monitor an ACD call To cancel ACD call monitoringNew Shift End of ACD ShiftNight Transfer To enable/disable Night TransferNight Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer To reset the Queue Alarm Reset Queue AlarmTransfer to ACD Group Supervisor Auto LogAppendix Access CodesPDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code SequenceTNV3 RCOU3F/RCOS3F Safety ApprovalTNV1 RBSU2A Equipment details EMC ComplianceType Approval Table A2 Interface Type Network ServiceNetwork Planning Information Table A3 Tones/Signal to Frequency Cadence MeaningSystem Port Type Sys Port TypeIndex Index Volume