Toshiba Digital Business Telephone Solutions manual Call Monitoring, To end monitoring

Call Monitoring Features

➤To end monitoring

➤Press Spkr.

➤To program the SD button for one-touch Agent Status

➤Do not lift the handset and press

Redial + SD + 405XX + Redial.

The SD button is now programmed to monitor Agent Status and should be labelled as Agent Status.

XX= ACD Group Number (01~16 for large systems and 01~08 for small systems)

➤To program the SD button for one-touch Queue Status

➤Do not lift the handset and press

Redial + SD + 404XX + Redial.

The SD button is now programmed to monitor Queue Status and should be labeled as Queue Status.

XX= ACD Group Number (01~16 for large systems and 01~08 for small systems).

Call Monitoring

This feature enables you, as the Supervisor, to monitor conversations between an ACD Agent and caller. A one-way, listen-only path is established for the Supervisor only. The monitoring feature does not apply to Agent PBX or non-ACD calls.

A periodic tone and LCD message can be added to the Agent’s telephone to indicate that you are monitoring the call. These options are provided by system programming.

Important! This feature is only intended for ACD Supervisors, so the Supervisor log in ID code should be kept confidential to prevent unauthorised use of this and other Supervisor features.

16 Strata CT ACD Supervisor November 2001