Toshiba Digital Business Telephone Solutions manual Grand Tour

ACD Group Supervisor The Grand Tour

If your telephone does not have the ACD Supervisor feature buttons shown in the right-hand column of the telephone keystrip in Figure 1, you can enter an access code sequence to perform the same function (see Table 4 on 24).

Important! A Supervisor Telephone cannot be a standard telephone (SLT).

Mode	Page	Scroll
		Speed	Do Not
		Dial	Disturb
		Night	End of
		Transfer	ACD Shift
			Monitor
		NT Lock	ACD Call
		Log In/Out	Reset
			Queue Alarm
		ACD Call	Queue
		Pickup	Status
		Work	Agent
		Unit	Status
		Unavailable	Transfer to
			ACD Grp
		End After	Supvr Auto
		Call Work	Log in
		ACD	[PDN]
		Help	207-2
		ACD	[PDN]
		Call (PhDN)	207-1

In this example,

Agent buttons are on the left,

Supervisor buttons are on the right.

Liquid Crystal Display

(LCD) Shows ACD

Information

Shaded buttons are specific to

ACD Supervisor.

The Agent/Queue Status button sequence is stored on Speed Dial buttons

for One-touch Access.

[PDN] = Primary Directory Number button (usually on the Extension Number of your telephone).

There can be up to four [PDNs] on a telephone.

0139

Figure 1 ACD Supervisor Digital LCD Telephone

2 Strata CT ACD Supervisor November 2001