Toshiba Digital Business Telephone Solutions manual Supervisor Auto Log, Transfer to ACD Group

Page 30

Supervisor Auto Log In	Features

Supervisor Auto Log In

This feature enables you to log in automatically when you use a one-touch SD button. Supvr Auto Log In does not replace Log In/Out on your telephone.

➤To program your SD button for one-touch log in

➤Press Redial + SD + [PDN] + #4031 + XXXX + Redial (XXXX = Supervisor ID code).

Transfer to ACD Group

This feature enables you to transfer Exchange line calls (non-ACD or ACD) to an ACD Group using your one-touch SD button.

➤To program your SD button for one-touch Transfer to ACD Group

➤Press Redial + SD + Cnf/Trn + #406XX + Redial (XX = ACD Group number 01~16 for large systems and 01~08 for small systems).

22	Strata CT ACD Supervisor November 2001

Image 30

Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Directory Button Definitions Soft KeysDirectory Number DN Buttons Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentSuccessful log is displayed on Logging In/OutSupervisor Log In/Out Your LCD shown on the rightTo cancel Supervisor log Agent Log In/OutTo log out Supervisor To cancel Agent log Agent/Queue StatusTo log out Agent To monitor Agent Status To view the status of another ACD group To monitor Queue StatusTo program the SD button for one-touch Agent Status Call MonitoringTo end monitoring To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferTo assign or change NT Lock password Night Transfer LockTo lock Night Transfer Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume