Toshiba Digital Business Telephone Solutions manual Network Planning Information

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Notes to Users

Network Planning Information

 

 

Step 4: Network Planning Information

4-1. Strata CT Tone Plan.

Table A3 below lists the characteristics of the tones and signals used in Strata CT.

Table A3

Tones/Signal to:

Frequency

 

Cadence

Meaning

Exchange Line

Music On Hold

N/A

Call on Hold

DKT

500/640Hz

1s

On 3s Off

I/C PSTN call Opt.1.

 

modul.10Hz

1s

On 3s Off

I/C PSTN call Opt.2.

 

1300/1780Hz

1s

On 3s Off

I/C PSTN call Opt.3.

 

modul.10Hz

1s

On 3s Off

I/C PSTN to Busy DKT

 

860/1180Hz

1s

On 3s Off

I/C Int call

 

modul.10Hz

0.6s On 1000Hz/0.6s On 800Hz

Call from D/phone A

 

2000Hz mod by 10Hz

0.6s On 1000Hz/0.6s 800Hz

Call from D/phone B

 

500Hz

0.7s On 660Hz/0.7s On 500Hz

Call from D/phone B

 

1000/800Hz

1s

On 3s Off

Busy/DND Override

 

1000/800Hz

 

 

 

 

660/500

 

 

 

 

2000Hz

 

 

 

2 Wire extns

20Hz

1s

On 3s Off

Ring Signal

 

DTMF A

80 or 160mS

Voice Mail Answer

 

DTMF D

80 or 160mS

Voice Mail Disconnect

 

DTMF B

80 or 160mS

Voice Mail Recall

 

MWI Signal

0.9 ON/0.1s Off

Message Waiting Signal

Tie Lines

400Hz

0.375s On/0.375s Off

Extension Busy

 

350/440Hz

Continuous

Dial Tone

 

400/450Hz

0.4 On/0.2s Off/0.4s On/2s Off

Ring Tone

 

400HZ

0.375s On/0.375s Off

Delay Busy Tone

DISA calls

400Hz

0.375s On/0.375s Off

Extension Busy

 

350/440Hz

Continuous

Dial Tone

 

4000/450Hz

0.4 On/0.2s Off/0.4s On/2s Off

Ring Tone

 

400Hz

0.375s On/0.375s Off

Delay Busy Tone

Internal general

350/400Hz

Continuous

Dial Tone

 

400/450Hz

0.4 On/0.2s Off/0.4s On/2s Off

Ringing Tone

 

400Hz

0.375s On/0.375s Off

Extension Tone

 

400Hz

0.375s On/0.375s Off

NU/Reorder Tone

 

400Hz

1s

On

Executive override

4-2. System Port to Port losses.

Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Copyright Telecommunications Division Publication InformationContents Strata CT ACD Supervisor November Organisation IntroductionAction/Response ConventionsRelated Documents/Media Related Documents/Media ACD Group Supervisor Grand TourGrand Tour Fixed Buttons ButtonsFlexible Buttons Directory Number DN Buttons Soft KeysDirectory Button Definitions Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent AssistanceSupervisor Log In/Out Logging In/OutSuccessful log is displayed on Your LCD shown on the rightAgent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To monitor Queue Status To view the status of another ACD groupTo end monitoring Call MonitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue StatusTo monitor an ACD call To cancel ACD call monitoringNew Shift End of ACD ShiftNight Transfer To enable/disable Night TransferNight Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer To reset the Queue Alarm Reset Queue AlarmTransfer to ACD Group Supervisor Auto LogAppendix Access CodesPDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code SequenceTNV3 RCOU3F/RCOS3F Safety ApprovalTNV1 RBSU2A Equipment details EMC ComplianceType Approval Table A2 Interface Type Network ServiceNetwork Planning Information Table A3 Tones/Signal to Frequency Cadence MeaningSystem Port Type Sys Port TypeIndex Index Volume