FeaturesCall Monitoring
➤ To monitor an ACD call
➤ Press Monitor ACD Call + | Dial tone is heard and a [PDN] |
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QUE# 000 SUP GP01 |
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XXXX | LED lights. | ENTER AGT ID |
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...or [PDN] + #4035 + XXXX. | XXXX = Agent ID code |
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| You hear a short tone every 15 |
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| QUE# 000 SUP GP01 |
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| seconds. | MONITOR AGT XXXX |
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| The duration of the call |
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| QUE# 000 SUP GP01 |
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| (HH:MM:SS) replaces the AGT XXXX | MONITOR HH:MM:SS |
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| display 15 or 60 seconds into the |
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| call. |
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| If the Agent logs out while being |
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| QUE# 000 SUP GP01 |
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| monitored, your telephone receives | AGT LOG OUT |
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| a busy tone and the message on the |
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| right displays on the LCD. |
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Notes |
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If the Agent is not on an ACD call, the
This feature is limited by the availability of conference channels. If there are no conference channels available, an reorder tone is heard.
You can continue monitoring the Agent’s ACD calls until you cancel the monitoring or the Agent logs out of the group.
➤To cancel ACD call monitoring
➤Press Spkr
…or hang up.
Call monitoring is also cancelled if you make or answer a telephone call, or the Agent you are monitoring presses ACD Help.
Strata CT ACD Supervisor November 2001 | 17 |