Logging In/Out | Features |
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➤To monitor Agent Status
1. | Press Agent Status | The number of agents logged in is |
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NUMBER OF AGENTS |
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| displayed. | LOGGED IN : YYY |
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| YYY = Number of Agents logged in |
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| …or [PDN] + #405 + XX. | XX = ACD Group Number (01~16 for large systems and 01~08 | ||
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| for small systems) |
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2. | Press Scroll. | The agent’s status is displayed. |
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ID XXXX/NO. WWWW |
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| STAT : ZZZZZZZZZZZZZ |
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| XXXX = Agent ID Number |
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| WWWW = Agent telephone [PDN] |
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| Z~Z = Agent Status, which can be: |
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♦AVAIL (Available to receive ACD calls)
♦UNAVAIL (Unavailable to receive ACD calls)
♦AFTER CALL (After Call)
♦TALK (Talking or holding on ACD Call)
♦LOG OUT (Logged Out)
♦PBX CALL (Talking or holding on a PBX Call)
Notes
♦If the Agent’s status changes, the LCD changes to reflect the new status.
♦If an Agent is talking on a
14 | Strata CT ACD Supervisor November 2001 |