Toshiba Digital Business Telephone Solutions manual To monitor Agent Status

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Logging In/Out

Features

 

 

To monitor Agent Status

1.

Press Agent Status

The number of agents logged in is

 

 

NUMBER OF AGENTS

 

 

 

displayed.

LOGGED IN : YYY

 

 

 

YYY = Number of Agents logged in

 

 

 

…or [PDN] + #405 + XX.

XX = ACD Group Number (01~16 for large systems and 01~08

 

 

for small systems)

 

 

2.

Press Scroll.

The agent’s status is displayed.

 

ID XXXX/NO. WWWW

 

 

 

 

STAT : ZZZZZZZZZZZZZ

 

 

 

XXXX = Agent ID Number

 

 

 

 

WWWW = Agent telephone [PDN]

 

 

 

 

Z~Z = Agent Status, which can be:

 

 

AVAIL (Available to receive ACD calls)

UNAVAIL (Unavailable to receive ACD calls)

AFTER CALL (After Call)

TALK (Talking or holding on ACD Call)

LOG OUT (Logged Out)

PBX CALL (Talking or holding on a PBX Call)

Notes

If the Agent’s status changes, the LCD changes to reflect the new status.

If an Agent is talking on a non-ACD call, the status is displayed as AVAIL (Available) and ACD calls are forwarded from the queue to the Agent.

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Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Directory Button Definitions Soft KeysDirectory Number DN Buttons Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentSuccessful log is displayed on Logging In/OutSupervisor Log In/Out Your LCD shown on the rightAgent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To view the status of another ACD group To monitor Queue StatusTo program the SD button for one-touch Agent Status Call MonitoringTo end monitoring To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferNight Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume