Toshiba Digital Business Telephone Solutions manual Related Documents/Media

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Introduction

Related Documents/Media

 

 

Related Documents/Media

Note Some documents listed here may appear in different versions on the CD-ROM or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.

Refer to the appropriate user guide for information on your telephone's non-ACD features. The following user guides are available for Strata CT telephones:

Strata CT General Description provides a system overview including hardware and feature information.

Strata CT System Administrator Guide gives instructions for the System Administrator to manage the system. Contains instructions for Station Relocation, System Speed Dial, and other features only activated by the System Administrator.

Strata CT Digital Telephone User Guide provides all the procedures necessary to operate Toshiba-proprietary digital telephones, including Single Line Digital Telephone Liquid Crystal Display (LCD) features. It also includes instructions for using the add-on module/DSS console.

Strata CT Digital Telephone Quick Reference Guide provides a quick reference for frequently- used digital telephone features.

Strata CT Electronic Telephone User Guide explains all the procedures necessary to operate Toshiba-proprietary electronic telephones, including all LCD features. It also includes instructions for using the electronic DSS console.

Strata CT Electronic Telephone Quick Reference Guide provides a quick reference for frequently-used electronic telephone features.

Strata CT Standard Telephone User Guide explains all the procedures necessary to operate rotary dial and push-button standard telephones.

Strata CT ACD Agent User Guide describes the ACD agent feature operation along with step- by-step procedures for using features.

Strata Technical Library CD-ROMenables you to view, print, navigate and search publications for Strata DK40 and Strata CT digital business telephone systems. It also includes Strata CT ACD Documentation, including the ACD Agent Guide and ACD Supervisor’s Guide. ACD Installation and Programming instructions are included in the Strata CT Installation and Maintenance Manual and the Strata CT Programming Manual.

Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Copyright Telecommunications Division Publication InformationContents Strata CT ACD Supervisor November Organisation IntroductionAction/Response ConventionsRelated Documents/Media Related Documents/Media ACD Group Supervisor Grand TourGrand Tour Fixed Buttons ButtonsFlexible Buttons Button Definition Soft KeysDirectory Number DN Buttons Directory Button DefinitionsSoft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent AssistanceYour LCD shown on the right Logging In/OutSupervisor Log In/Out Successful log is displayed onAgent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To monitor Queue Status To view the status of another ACD groupTo program the SD button for one-touch Queue Status Call MonitoringTo end monitoring To program the SD button for one-touch Agent StatusTo monitor an ACD call To cancel ACD call monitoringNew Shift End of ACD ShiftNight Transfer To enable/disable Night TransferNight Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer To reset the Queue Alarm Reset Queue AlarmTransfer to ACD Group Supervisor Auto LogAppendix Access CodesPDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code SequenceTNV3 RCOU3F/RCOS3F Safety ApprovalTNV1 RBSU2A Equipment details EMC ComplianceType Approval Table A2 Interface Type Network ServiceNetwork Planning Information Table A3 Tones/Signal to Frequency Cadence MeaningSystem Port Type Sys Port TypeIndex Index Volume