Toshiba Digital Business Telephone Solutions manual Introduction, Organisation

Introduction

This guide is designed to provide instructions for the ACD Supervisor regarding the use of Automatic Call Distribution (ACD) on Toshiba’s Strata CT system. It provides step-by-step instructions on how to use the ACD Supervisor features. This guide does not provide instructions for the ACD Agent features. See the Strata CT ACD Agent Guide for information about those telephone procedures.

Organisation

This user guide is divided as follows:

♦Chapter 1 – The Grand Tour describes each available ACD Supervisor feature button.

♦Chapter 2 – Features provides a description and step-by-step operational procedure for each individual ACD Supervisor feature.

♦Appendix provides instructions for programming a sequence of steps or access codes to the feature buttons.

♦Notes to Users contains an overview of Safety Approval and EMC Compliance details.

Strata CT ACD Supervisor November 2001 iii