Toshiba Digital Business Telephone Solutions manual Features

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Features	2

This chapter lists the features available on the ACD Supervisor telephone in alphabetical order beginning on Page 13. These features can be performed on 10- or 20-button digital and electronic telephones. Music and announcement devices can also be connected for use with your ACD system.

It is highly recommended that you have a telephone equipped with an LCD, because the LCD displays important information about the ACD system and group.

The ACD Supervisor telephone features are:

♦Agent/Queue Status

♦Call Monitoring

♦End of ACD Shift

♦Night Transfer

♦NT Lock

♦Reset Queue Alarm

♦Supervisor Auto Log In

♦Transfer to ACD Group

The ACD Agent features assignable to the ACD Supervisor’s telephone are outlined in detail in the Strata CT ACD Agent Guide.

Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Copyright Telecommunications Division Publication InformationContents Strata CT ACD Supervisor November Organisation IntroductionAction/Response ConventionsRelated Documents/Media Related Documents/Media ACD Group Supervisor Grand TourGrand Tour Fixed Buttons Buttons Flexible Buttons Button Definition Soft KeysDirectory Number DN Buttons Directory Button DefinitionsSoft Keys Features Feature Interaction Agent Telephone Status To assist an agent Agent AssistanceYour LCD shown on the right Logging In/OutSupervisor Log In/Out Successful log is displayed onTo cancel Supervisor log Agent Log In/OutTo log out Supervisor To cancel Agent log Agent/Queue StatusTo log out Agent To monitor Agent Status To monitor Queue Status To view the status of another ACD groupTo program the SD button for one-touch Queue Status Call MonitoringTo end monitoring To program the SD button for one-touch Agent StatusTo monitor an ACD call To cancel ACD call monitoringNew Shift End of ACD ShiftNight Transfer To enable/disable Night TransferTo assign or change NT Lock password Night Transfer LockTo lock Night Transfer To reset the Queue Alarm Reset Queue AlarmTransfer to ACD Group Supervisor Auto LogAppendix Access CodesPDN + #4035 + YYYY5 Supervisor Access Codes Features Access Code SequenceTNV3 RCOU3F/RCOS3F Safety ApprovalTNV1 RBSU2A Equipment details EMC ComplianceType Approval Table A2 Interface Type Network ServiceNetwork Planning Information Table A3 Tones/Signal to Frequency Cadence MeaningSystem Port Type Sys Port TypeIndex Index Volume