Toshiba Digital Business Telephone Solutions manual Reset Queue Alarm, To reset the Queue Alarm

Features Reset Queue Alarm

If the correct password is entered, the NT Lock LED remains steady red and NT LOCK displays.

If an incorrect password is entered, the NT Lock LED turns OFF.

Reset Queue Alarm

NT LOCK JAN 15 WED 02:00

During queue operation, the number of unanswered ACD calls waiting in the queue, and the amount of time the calls have been waiting is constantly monitored by the system. An alarm is generated when calls waiting in the queue exceed preset conditions. Your system installer can specify the following types of alarm in system programming:

♦Single alarm (immediate without a timer) – an interrupted beep tone alerts you when the number of calls in queue is greater than a preset threshold.

♦Two-layer alarm – a beep tone alerts you when the number of calls in queue exceeds the:

♦

♦

Queue alarm timer -1 and is greater than a preset threshold (interrupted beep tone).

Queue alarm timer -2 and is greater than a preset threshold which is greater than the alarm 1 threshold (continuous beep tone).

The Reset Queue Alarm LED flashes.

➤ To reset the Queue Alarm

Press Reset Queue Alarm.	The audible alarm stops, and the alarm-guard timer starts. The
	LED flashes until the alarm is reset.
	Note If the alarm-guard timer is disabled in system
	programming, Reset Queue Alarm functions only
	as an indicator and does not reset the Queue Alarm.

If the alarm condition still exists when the alarm-guard timer expires, a second alarm is generated to alert you. The Queue Alarm must be reset again.

Strata CT ACD Supervisor November 2001 21