Toshiba Digital Business Telephone Solutions manual Strata CT ACD Supervisor November

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New Shift	18
Night Transfer	19
Night Transfer Lock	20
Reset Queue Alarm	21
Supervisor Auto Log In	22
Transfer to ACD Group	22
Appendix C	23
Access Codes	23
Notes to Users	25
Index	31

Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Soft Keys Directory Number DN ButtonsDirectory Button Definitions Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentLogging In/Out Supervisor Log In/OutSuccessful log is displayed on Your LCD shown on the rightAgent Log In/Out To cancel Supervisor logTo log out Supervisor Agent/Queue Status To cancel Agent logTo log out Agent To monitor Agent Status To view the status of another ACD group To monitor Queue StatusCall Monitoring To end monitoringTo program the SD button for one-touch Agent Status To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferNight Transfer Lock To assign or change NT Lock passwordTo lock Night Transfer Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume