Toshiba Digital Business Telephone Solutions manual Soft Keys

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Soft Keys	The Grand Tour

6	Strata CT ACD Supervisor November 2001

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Contents ACD Supervisor Guide Publication Information Copyright Telecommunications DivisionContents Strata CT ACD Supervisor November Introduction OrganisationConventions Action/ResponseRelated Documents/Media Related Documents/Media Grand Tour ACD Group SupervisorGrand Tour Buttons Fixed ButtonsFlexible Buttons Directory Button Definitions Soft KeysDirectory Number DN Buttons Button DefinitionSoft Keys Features Feature Interaction Agent Telephone Status Agent Assistance To assist an agentSuccessful log is displayed on Logging In/OutSupervisor Log In/Out Your LCD shown on the rightTo log out Supervisor To cancel Supervisor logAgent Log In/Out To log out Agent To cancel Agent logAgent/Queue Status To monitor Agent Status To view the status of another ACD group To monitor Queue StatusTo program the SD button for one-touch Agent Status Call MonitoringTo end monitoring To program the SD button for one-touch Queue StatusTo cancel ACD call monitoring To monitor an ACD callEnd of ACD Shift New ShiftTo enable/disable Night Transfer Night TransferTo lock Night Transfer To assign or change NT Lock passwordNight Transfer Lock Reset Queue Alarm To reset the Queue AlarmSupervisor Auto Log Transfer to ACD GroupAccess Codes AppendixSupervisor Access Codes Features Access Code Sequence PDN + #4035 + YYYY5Safety Approval TNV3 RCOU3F/RCOS3FTNV1 RBSU2A EMC Compliance Equipment detailsTable A2 Interface Type Network Service Type ApprovalTable A3 Tones/Signal to Frequency Cadence Meaning Network Planning InformationSys Port Type System Port TypeIndex Index Volume