Toshiba Digital Business Telephone Solutions manual Agent/Queue Status, To cancel Agent log

Features Logging In/Out

2.Enter your four-digit Agent ID code.

Aone-second burst of dial tone confirms successful log in.

The Log In/Out LED turns steady red, and the LCD displays the information as shown on the right.

QUE# YYY AGT GPXX JUN 16 WED 02:27

Note If the Agent ID code is invalid, the telephone sends a busy tone, the Log In/Out LED stops flashing and turns off, and the LCD displays LOG IN ERROR. Try to log in again.

➤To cancel Agent log in

➤Press the Log In/Out at any time.

➤To log out (Agent)

➤ Press Log In/Out	The Log In/Out LED turns off.
...or [PDN] + #4031 and hang up.	Note Log In/Out only works during an idle or non-ACD
	status. If your station is in any other status, the
	system ignores your Log In/Out request.

When you log out as an Agent, the ACD features are deactivated on the telephone; however, the regular features still continue to work. After you have logged out, the ACD Call button can be used to make and receive non-ACD calls only, and they are not registered as ACD or PBX calls.

Agent/Queue Status

Agent Status allows you to monitor the status (Available, Unavailable, etc.) of each Agent logged into your ACD Group. The Queue Status feature enables you to view the number of calls and the amount of time each has been waiting in the queue for a specific ACD Group. You have to be logged in as a Supervisor to use this feature. You can also view the status of other ACD Groups.

You can conveniently program an SD button to provide one-touch access for monitoring Agents or the Queue (also see “Access Codes” on Page 23).

Strata CT ACD Supervisor November 2001 13