Toshiba Digital Business Telephone Solutions manual To view the status of another ACD group

Features Logging In/Out

➤To view the status of another ACD group

➤Press [PDN] + #405 + XX (ACD Group number).

➤To monitor Queue Status

1.	Press Queue Status	The number of calls waiting in the
			NUMBER OF CALLS
		queue displays.	IN QUE: XXX
		XXX = Number of calls waiting in the
		queue
	…or [PDN] + #404 + XX.	XX = ACD Group number (01~16 for large systems and 01~08 for
		small systems)
2.	Press Scroll.	The first (oldest) call in the queue is
			LINE XXX QUEUE
		displayed. The time is updated every 5	TIME HH:MM:SS
		seconds.
		HH = Hours
		MM = Minutes
		SS = Seconds
		Each time Scroll is pressed, the next
			LINE XXX QUEUE
		oldest call in the queue is shown.	TIME HH:MM:SS
3.	Press Scroll.	A call in the queue is answered by an
			LINE EXIT QUEUE
		Agent and is displayed on your LCD.	PRESS SCROLL
	...or, if an ACD call	The CANCEL status is displayed.
			LINE XXX CANCEL
	disconnects while currently		TIME 00:00:15
	on your LCD, press Scroll
	...or, if an ACD call	The OVERFLOW status is displayed.
			LINE XXX OVERFLOW
	overflows while displayed		TIME 00:00:15
	on your LCD, press Scroll.

Strata CT ACD Supervisor November 2001 15